[thomas0comer]

I have had many, many problems with the Windows 7 operating system. It has stopped working and required my sending the computer back twice, and I don't want to have to do it a third time.

My current problem is that yesterday the computer went black and turned off for no apparent reason. Then when I rebooted, instead of the win7 taskbar, it had the windows classic taskbar. In addition, when I tried to change the theme to my custom one, it would not let me and all the themes that were not for windows classic were grayed out and un-selectable. When I tried to use the internet to download a new theme to fix this (in theory) I found it would not access the internet and the IntelProSet Wireless was not in the quick launch tray or whatever it's called. When I used an ethernet cable, it failed to connect as well. The volume controls also failed, as I discovered trying to play a game and see if it'd work later. It did not work later, not even when I restarted.

Basically I have a functional system for word-processors and the like, but no network capability and the windows classic theme. Now how do I know it's not the machine-- a sony VAIO VGN-NW-150J? I am using said machine's one-touch web access function to write this. It is obvious that the programming system is to blame, as it is not the driver or the ethernet port/wireless. it is infuriating to have this happen, as it infinitely inconveniences me for doing work where I need the internet. I need something I can copy and paste, or at least look at the internet and a word processor. Does anybody have any ideas?:upset::upset::upset::upset::upset::upset::upset::upset::upset::upset: [In case you can't tell, I am very mad.]

 

[jcgriff2]

Did the system come with Windows 7?
How old is it?

Are all drivers updated? - Sony eSupport - VGN-NW150J - Model Home

Boot into SAFEMODE w/ Networking and see if Internet works there. Tap the F8 key repeatedly during boot-up.

Regards. . .

jcgriff2

`

 

[jenae]

Hi, in addition to JC's good advice I would also go to start, all programs, accessories and right click on command prompt select "run as administrator". At the prompt type:-

chkdsk/r (press enter) You will receive a message about the volume being in use and an option to run at next boot Y/N press Y and restart. Will run through 5 stages and then boot into windows... can take quite awhile.

 

[cluberti]

Also, machines don't just shut off without some underlying cause. The screen going black and power being lost would indicate a hardware or power problem, not a Windows one. Windows 7 was the same across all 3 machines, and yet all 3 have had issues (2 of which you've sent back). Either you're the unluckiest person in the world, or there's something wrong here which could be affecting your hardware - hopefully the other thing in common here, you, is not the cause .

Can you give us a bit more background into where these machines came from, how Windows 7 was installed on them, and what (if anything) you've added to or installed onto them that you can remember?

 

[thomas0comer]

It's actually just one machine from Sears, sent back and forth repeatedly. It had Vista on it, and part of the reason I don't like sending it back is it requires me reinstalling it (as well as being without a computer for a week or two). I'm leaning towards mechanical issues, too. I noticed that everything else works perfectly, so maybe it's a damaged processor or something. I really don't know. I also found that a new user account has the same problems, so it's not just for that one. Thanks for the help so far, though. I will try these methods, and see what happens.

 

[jcgriff2]

What repairs did Sears do?