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Discussion Starter #1
I noticed the problem yesterday and i thought it was one of the programs fault so i tried to uninstall it but that didn't work so i did i system restore to the day before i installed it and that didn't work either. the program was symantec winfax 10 (i believe that's how you spell it).

when every i try to open on regular mode the computer gets stuck on the blue welcome screen. i can get on in safe mode but i can't do anything. right now i'm on my mothers computer. i already run spybot, disk cleanup, window washer, and pcbugdoctor with no avail. i can't get online to update these programs or install new ones because my drives do not work in safe more nor can i get online, but i can use my floppy disk. I hope someone can help me get my computer back up and running normally... or at least point me in the right direction. THANKS!
 

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TSF Team Emeritus, Microsoft Support
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You may need to do a repair install.
Set the comp to boot from cd first in the bios
Place the xp cd in cdrom and reboot
Boot from the xp cd and choose install
Ignore the first repair option and continue with install
When windows finds the previous installation and offers to repair
then do the repair
If you have xp sp2 installed it needs to be incorporated into your xp disk or it will not offer the repair option only the clean install


How to perform a Repair Installation of Windows XP
 

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Discussion Starter #3
Geekgirl said:
You may need to do a repair install.
Set the comp to boot from cd first in the bios
Place the xp cd in cdrom and reboot
Boot from the xp cd and choose install
Ignore the first repair option and continue with install
When windows finds the previous installation and offers to repair
then do the repair
If you have xp sp2 installed it needs to be incorporated into your xp disk or it will not offer the repair option only the clean install


How to perform a Repair Installation of Windows XP
my only problem with doing this is that i don't have the XP cd. the man who repaired my computer before put it on there for me and didn't give me a cd. is there another way?
 

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TSF Team Emeritus, Microsoft Support
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Nope, you need the XP cd to do a repair install.
I seen you were in the HJT log help forum, alot times after cleaning out the nasties you are left with a corrupt/missing file.
 
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