[ShortFuse]

I have a HP dv6-2155dx laptop that is 6 years old. The harddrive is a seagate and i think it recently gave up on me. So I put in a Crucial M500 240GB and loaded the HP restore discs with Windows 7 Home Premium. I've loaded it 3 times, each ti e everything works fine except for Windows Update. It always tells me the system is not running, even though I have Automatic Updates turned on. I've installed every HP driver, Crucial driver and Microsoft driver to fix the problem to no avail. Even the direct downloads of Windows updates, including SP1, fail during install. Even the Windows Update diagnostic tool fails to start. It's like the freakin computer has a mind of its own and deliberately thwarting every attempt to update windows. I'm all out of ideas.

 

[Masterchiefxx17]

Please follow this guide here to perform a System File Check of Windows:

How to run SFC /scannow from Command Prompt - Tech Support Forum

 

[ShortFuse]

I have already performed that and nothing was found nor changed. I will post the CBS log.

 

[ShortFuse]

Windows Resource Protection found corrupt files but was unable to fix some of them.


I can't open the CBS log, it tells me Access Denied.

 

[jenae]

Hi, go to start, search and type cmd, right click on the returned cmd.exe and select "run as administrator" at the prompt copy and paste the following cmd in red:-

echo > 0 & sc qc wuauserv >> 0 & sc queryex wuauserv >> 0 & sc qc RpcSs >> 0 & sc queryex RpcSs >> 0 & echo >> 0 & notepad 0 press enter, please post the notepad outcome here.

 

[ShortFuse]

ECHO is on.
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 880
FLAGS :
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: RpcSs
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k rpcss
LOAD_ORDER_GROUP : COM Infrastructure
TAG : 0
DISPLAY_NAME : Remote Procedure Call (RPC)
DEPENDENCIES : RpcEptMapper
: DcomLaunch
SERVICE_START_NAME : NT AUTHORITY\NetworkService

SERVICE_NAME: RpcSs
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 748
FLAGS :
ECHO is on.

 

[jenae]

Hi, do you have an anti virus app running, if so what is it and have you tried to disable it, your services entries are as they should be post #6.

EDIT:- have a read through this:-

https://support.microsoft.com/en-au/kb/947821

 

[ShortFuse]

The HP came with Norton originally, that was the only thing on here and I disabled and uninstalled it. The "System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)" is yet another direct download from Microsoft that fails. [Windows Update Standalone Installer] "Installer encountered an error 0xc8000247"

 

[ShortFuse]

I even tried disabling Windows Firewall.

Windows Update Diagnostic - An error occurred, An error occurred while troubleshooting: A problem is preventing the troubleshooter from starting.


Windows Update Agent Installer - Install Failed, Install failed with following error number: 0x8000ffff


I even tried the the Windows Update Standalone Installer in Safe Mode

Windows Update Standalone Installer - Installer encountered and error 0x8007043c, This service cannot be started in Safe Mode

 

[Corday]

Go to this HP site: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support and after filling in your info, see if you can download the Intel Rapid Storage Technology Driver.

 

[ShortFuse]

I have also tried selecting this using the Intel Driver Update Utility 2.5. During setup I get :

Setup Failed: One or more issues caused the setup to fail. Please fix the issue and then retry setup. For more information see the log file. 0xc8000247 - Unspecified error

I'm telling you, this thing is hell bent on preventing updates from being installed! I just don't understand what is going on. When I go to msconfig, it says Windows Update is "Running", but when I try to do the Windows Update, it is conversely telling me Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.

 

[Corday]

Three finger salute and in the Task Manager see if it is really running. If so terminate it.

 

[ShortFuse]

wuauserv, 1264, Windows Update.............Running. ***!?!?

 

[jenae]

Hi, how did you uninstall Norton? it needs to be done using their uninstall util:-

https://support.norton.com/sp/en/au/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

[ShortFuse]

Just uninstalled again with the downloaded Norton Uninstaller. No change in ability to update.

 

[Corday]

wuauserv, 1264, Windows Update.............Running. ***!?!?

End the task.

 

[ShortFuse]

Unable to Stop Service, The operation could not be completed, Access is denied.

 

[jenae]

Hi, open a cmd as admin as shown post #5. At the prompt copy paste:-

Net stop wuauserv press enter, restart your computer, try updates now.

 

[ShortFuse]

Did not work. I will also add that I was looking around on here for other options and found that Windows Defender is also unable to run. I hit Start Now and it fails. Same root cause I'm guessing.

 

[jenae]

Hi, do you mean the service failed to stop, or it stopped and started with a restart and windows updates failed? Please perform a clean boot, windows update is a stoppable service.

https://support.microsoft.com/en-au/kb/929135