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· Registered
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Discussion Starter · #1 · (Edited)
I'm not one for tech forums, and I've scoured the internet trying to fix my problem, but to no avail. I've been having issues where at random points in time, whether it's three times in 20 minutes, or once an hour, my internet disconnects for about 5 seconds. If I were browsing the web or watching a video it wouldn't be a problem, but now, I'm either on discord and/or playing a game, and the effects are catastrophic. My question to you all is, how can I make sure I'm connected all the time, as well as figure out if it's me or my ISP?
Connection: Wireless
ISP: Cox Communications
Type: Cable (Fiber-optic)
Router: Asus RT-AC68P
OS: Windows 10 Home
Anti-Virus: Avast! Antivirus, Malwarebytes (Free)

Attached are two screenshots, one of the required Xirrus Wi-Fi Inspector screen, and one of an Event Viewer screen of the event. Also attached is an ipconfig -all text file.

When playing Fortnite to test (no judgement please) I ran a ping -t on my default gateway and for a nine second period, I had a general failure making the ping. Not sure what this means, just thought I'd include it.

Any and all help would be appreciated, thank you! 😁

P.s. I would be glad to provide additional info upon request.


· Team Manager - Networking , Moderator - Micros
4,586 Posts
Here are a few things you can try to see if you can fix the wireless droupouts:
  • Go to the network card or computer manufacturer's web page and look for updated drivers. If you can't find them online, go into Device Manager on your computer then right click on your network adapter and choose Update Driver.
  • See if there are any firmware updates available for your router.
  • How far away are you from your router? Try using an ethernet cable or connect to your 2.4G network as a test.
  • Close out any other programs running in the background to see if they may be interfering or updating in some way.
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