What you're experiencing is normal. Your ISP controls it and at peak hours resets to existing traffic. If it was really low then there are standard remedies. I live in the boondocks and mine is under 1 Mbps. 16 for download.

 

Take a look at your monthly bill or call your ISP to find out what speeds are included with your internet package. If you see 900/300 on your bill, that's 900 Mbps download, 300 Mbps upload, which would sound about right. Allowable upload speeds are rarely equal to an ISPs download speeds.

 

I was getting much higher speeds with my ASUS router, so I think the problem lies with the FRITZ!Box, rather than the internet service. My service is 900 Mbps download and unspecified upload, but here's what I was getting earlier in the year with the same ISP: Download 893-921 Mbps; Upload 891-895 Mbps

 

If you're not getting the upload speeds you're paying for, you should be calling your ISP.

 

I'll send them the graphs from the Ookla tests and see what they have to say.

 

I phoned my ISP this evening and the support agent went through many things, including settings on my PC, but she was unable to identify the problem. However, after our long telephone conversation, I carried out speed tests using my previous PC Specialist laptop, which my daughter now uses. That gave a download speed of around 450 Mbps and here's the really interesting bit, an upload speed of almost 800 Mbps.

 

As I've said, the first thing you need to find out is, what exactly are the speeds you're paying for in your internet package. If you have 2 computers, test each of them with a wired connection to your router, one at a time. If they do not correspond to the speeds you're paying for, connect directly to the ONT and test again. If either test is slower than what your package provides, you need to get your ISP to send a tech out to look for the problem. That is the easiest way for you to check it.

 

I've already done the tests (see my last post) and I now know it's possible to get almost 800 Mbps upload, so something is not right with my computer. Also, it's not possible to connect my computer to an ONT on the CityFibre network. I'm going to contact my computer manufacturer (PC Specialist) tomorrow to see if they can advise me what to do. My ISP is keeping my support ticket open, pending a further update from me.

 

Good news - I think I've resolved it!

I'm not 100% sure how I did it, but after I reset the ONT again this evening (after pulling the power plug out of the FRITZ!Box), holding the reset button in a bit longer after all the lights went out and only releasing the button when the red light had changed to orange, the following speed tests (after turning the router back on) reported a dramatic improvement. I did three tests and these were the results to the nearest whole number: Download 900 Mbps, 922 Mbps, 917 Mbps; Upload 850 Mbps, 764 Mbps, 802 Mbps.

Note: Prior to undertaking the tests this evening, I also installed the Inter Driver & Support Assistant and that carried out three updates on my laptop after I ran it, so maybe that helped as well.