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Discussion Starter · #1 ·
i have this modem from verizon, and we keep losing connection on it. i have contacted verizon like six times about the problem, and they even sent a tech to look at it. the dsl light will start flashing, and lose the connection for a minute or two, then come back up. verizon will just run a line test on it, but by the time we get them on the phone, everything is working just fine. does anyone have any suggestions on how to solve this issue?
 

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I can't answer your question, but I have had the same problem for the past 11 months. Guess what...I just had cable installed Saturday! I got too frustrated calling and spending 45 min. doing the same diagnostic tests just to have them send out a tech to NOT solve the problem. I just got off the phone with verizon and they gave me my last month free, so I wouldn't have to pay the cancellation fee. Keep in mind,however, that they were able to see that my line wasn't working-so unless they can replicate some sort of problem, they may not be so forgiving. Good luck.
 
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