Tech Support Forum banner

Weird Internet Problem

620 Views 1 Reply 2 Participants Last post by  johnwill
Hoping someone can help here. As of yesterday I cannot get internet pages to load on my laptop.
Here's the situation:
Its a broadband connection, one computer in the home office (where i am now) and a broadband connection point in the living room where i use the laptop. The symbol at the bottom corner says the computer is connected but websites wont load. It just tries and conks i.e. the little green thing on the bottom of the screen attempts to load then disappears. I dont understand how it can be picking up a connection, strong enough signal to load in one room and not in the other or if there is something wrong with the laptop. It was working yesterday, I closed the internet page and went to open it a few minutes later and it was gone and nothing since?

Im on the verge of taking a baseball bat to the machine!! HELP ME
Not open for further replies.
1 - 2 of 2 Posts
Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:





Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
See less See more
1 - 2 of 2 Posts
Not open for further replies.