i have the same problem exactly as yours. i did everything i can to recover my data but i failed. if ever you find a solution, please let me know. Same with me also. thank you.
I did that 4 months ago before I bought my terabyte. From the reviews, I thought I was getting a good product.Other good things to do, is to look up reviews, to see if there are any common problems before making the purchase.
Experiences certainly can and do vary, especially depending on what level of problem you are having. I've found that manufacturers handle basic problems quite easily, such as replacements, or troubleshooting with settings. But more complicated things tend to cause frustration for the end user because the representative isn't easily willing to elevate the problem, work outside the box, or have the knowledge to troubleshoot beyond what is probably a script. It must get quite repetitive and unmotivating in the phone support job. If you hate phone support though, I would strongly suggest email support, and make sure you explain the issue you are having quite clearly to them. Failing that.... in my country at least I would hold the retailer legally responsible, and take measures to complain effectively. I'd get somewhere.I did that 4 months ago before I bought my terabyte. From the reviews, I thought I was getting a good product.
Now, I am sick of reading that WD is a good company, no they are not. They know there is a problem, but they do nothing to fix it, nor do they offer reasonable support. The best they could offer me, was to go to one of their recommended sites for data removal, at a cost of $1000.00 - $1500.00, which they will not cover, and this process will deem their product warranty void.
This company sucks.