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I'm writing this for a friend who is now without a computer because of the issues she's having. She discovered that she had the vundo trojan virus and went to the norton site to get rid of it. It told her to download a thing to remove the virus, but that didn't work and so she went ahead to follow the instructions for manual removal. (found here: http://securityresponse.symantec.com/avcenter/venc/data/trojan.vundo.html )

She turned off the system restore and got all the way into safe mode, but when she got into safe mode all that was there was a black screen, 'safe mode' in the four corners, her system specifications along the top and the mouse cursor. The mouse worked but there was nothing else there. She tried rebooting, but it's stuck in safe mode with no way to get out, no way to continue running the rest of the steps and there's nothing else she can do. She doesn't want to lose all of the information on the computer, but she really needs her computer back. If anyone could help that would be great and if anymore information is needed I can do my best to provide it. Thank you!
 

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In case you are unable to resolve the problem, it is still possible to save some data even if the computer won't boot to any type of useable environment. Consider downloading the Emergency Boot CD program for her.... http://ebcd.pcministry.com/
It has a handy utility that allows you to copy programs from the hard disk without having to boot to the operating system. The instructions are on the web site. You might want to consider copying her critical data in case the situation is unrecoverable. That is not to say that it is, however. If loading last known good configuration does not work, please post again and list her operating system, and let us know if she has any recovery disks available.
 

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Ask you friend if she got into Safe Mode using msconfig. That may explain why she's stuck there.

The next time she goes into Safe Mode, ask her to press ctrl+alt+del to bring up the task manager.
From there, have her select the 'Processes' tab
Kill Process for explorer.exe (she may have to wait a while before Windows becomes responsive)
When Windows appears to be responsive again, she will have no icons on the Desktop.
From task manager, click the File menu & select New Task & type in msconfig <Press Enter>
In msconfig > General tab , select normal start up & click OK to reboot the computer back to Normal Mode

When she's able to access Normal Mode, have her post her HijackThis log at the HijackThis Log Help forum
 
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