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Vista - Black Screen Blinking Cursor

1994 Views 1 Reply 2 Participants Last post by  Dell_Tapan_s
OS is Windows Vista (had SP2 and latest updates), Inspiron 1720. One day, walked up to the laptop and it had a black screen and blinking cursor.

I power down and on dozens and dozens of times since then - happened a few days ago (07-17-2012) . Each time I power on I see the initial F2 & F12 Dell screen, then goes straight to black screen with blinking cursor. F8 has no affect and never get anywhere near to Windows Vista booting. Tried Vista restore from Dell disk several times and doesn't work and doesn't detect any problems. Ran all extended hardware and memory diagnostics that came with the Dell computer and everything passes. Tried new Vista install, which then requires a reboot to complete, then went right back to black screen with blinking cursor.

Been scanning and scanning the internet... have hit a major logic gridlock as to what the problem could be. All hardware appears fine and passes all tests. Then tried new Vista installation and still get the black screen with blinking cursor. I am very desperate to get this fixed. My wife needs this up and running for work come early Monday morning.
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Hi Family_Man,

My name is Tapan. I am from Dell Social Media Team.

I read your message and I appreciate your effort. You can try releasing the flea power which might be causing this issue by following the below mentioned steps.

1. Shut down the system and unplug the power cord and remove the battery as well.
2. Press and hold the power button on the laptop for about 10 seconds.
3. Release the power button.
4. Please put the battery back in and plug in the ac adapter and power on the system.

You can also change the boot sequence in BIOS and make CD DVD ROM as first boot device.

The OS reinstallation not initiating or finishing might very well be caused by a damaged CD or DVD, you can try another Windows Vista Home premium CD and use the product key on the bar coded label of your system.

Let me know of the findings. Glad to be of assistance.

Thanks & Regards
Dell Social Media Responder
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