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Hello
My Mother in Law seems to have done something to her laptop causing the following to occur.

As I understand it, she has on a couple of occassions closed the laptop whilst it was in the middle of shutting down. A few hours later she opened it up and it semed to be stuck on the shutting down screen.

We managed to get it to power off but now the following happens:

You turn on the power, the Vista screen appears as normal and asks for the password, you enter the password which it accepts, it says welcome as normal, acts like it is behaving normally but after a few seconds goes to a black screen and the only thing which remains is the cursor, it will go no further than this.

If anyone could help me with this it would be much appreciated!!

Many thanks

Adele
 

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make sure that you have Vista Service Pack 1 installed...

not having this installed results in numerous shutting down errors


if your not sure:

on startup press "Windows Key" + "Pause/Break Key"

on the screen look at the first few lines...it should say Service Pack 1

if not there....time to hit windows update and download it
 
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