[Ricksta7]

Hi everyone.. Sorry if this has been posted before. I am currently looking at my friends computer with Vista Home Basic installed. He has had this around 2-3 months and apparently did not get a CD but was pre-installed. I got it off him today to have a look at and it loads almost but before the start menu or anything appears it comes up with.

"Windows could not complete installation, to install windows on this computer, restart the instalation"

My question is, if indeed he does not have a Windows CD with his Pc, would there be another way of reinstalling it?

Many Thanks for your help.

 

[sobeit]

there should be a recovery partition. when you first turn on the computer, does it say anything about pressing some key to enter recover (or similar words)

If it does not, what is the computers make and model?

 

[Ricksta7]

Thanks very much for your reply Sobeit666. It only came up with "Xpress Recovery2" but it says I need the GIGABITE CD? I tried to download this (legally) from drivers.softpedia.com/get/Other-DRIVERS-TOOLS/Others/GIGABYTE-Xpress-Recovery2-101070817.shtml

But I think I may have done it wrong... It comes as a RAR file.. once extracted there is another RAR file. Will I need to unzip ALL these files before burning them on a CD?

Thanks again

P.S PC is iQon and model is 1033 i think?

 

[sobeit]

I am not familar with xpress recovery 2 but a quick google search says you sould have downloaded it from gigabytes website as an image file then all you have to do is to burn it as an image file to a cd. But I do not think its going to help anyway since first you must create a backup file with it.

Anyway, someone who knows about xpress recovery will have to help from here.
I did find the following at the iqons website. maybe it can help

The following procedure should identify the root cause of your problem and provide steps to resolve it:
- Remove all floppy disks and CDROMs from the drives and press any "ENTER"
If this fails to fix please continue on:
- Reset the computer and press the "DEL" key until a blue screen appears
- Using the cursor keys highlight Load Optimized Defaults and press "ENTER"
- Press "F10" then "Enter" for yes

see this

 

[Ricksta7]

Ok thanks again.. I don't think my friend has ever made a back up file?? So as you say its pointless me going down that route. I will try recover some other way. Thanks for your comments