Tech Support banner

Status
Not open for further replies.
1 - 9 of 9 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter #1
Hi - it's been covered a million times, but once more with feeling, please!
Our Toshiba laptop is running Vista SP1, and the ParishSoft app is getting an appcrash. The app has been uninstalled, the old registry entries cleaned out, then reinstalled, but I get the same error. How do I repair, please? I see something called Regcure getting hits in Google, is that a safe way to repair the issue? Thanks, jo
Problem Event Name: APPCRASH
Application Name: psFamilyDir.exe
Application Version: 3.6.0.26
Application Timestamp: 499f0ef0
Fault Module Name: MSVBVM60.DLL
Fault Module Version: 6.0.97.97
Fault Module Timestamp:4549bd5e
Exception Code: c0000005
Exception Offset: 0005d209
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: c120
Additional Information 2: 682e9484c34e7b2ae7ee5bed9d54a4b9
Additional Information 3: eeed
Additional Information 4: 949fd6b0f6db1e4165ac0e64c74be8db
 

·
TSF Team Emeritus, Microsoft MVP
Joined
·
7,483 Posts
We don't recommend the use of registry cleaners here. There's a pinned topic at the top of this forum that explains why.

The error occurs while msvbvm60.dll is accessing memory improperly.
Does the application crash and go away - or does it stay running and not doing anything?

If the latter, right click on the psFamilyDir.exe process in Task Manager...Processes tab and select "Create dump file". This will generate a dump file that we can analyze. It'll be pretty big, so open up a free account at http://www.box.net, share it, then post a link to it here (so we can download and analyze it). This is only good if the psFamilyDir.exe process remains after the crash.

If not, then I'd suggest uninstalling all of the Microsoft .NET stuff in Control Panel...Programs...Uninstall a program. Then visit Windows Update and reinstall it (it'll likely be under Optional Updates).

If you have any problems with this, post back and we'll see what else we can do.
 

·
Registered
Joined
·
3 Posts
Discussion Starter #3
Hey John, Thanks for the quick response. ParishSoft does stay up on the screen, just "grayed out", so next time it happens I'll get the dump and send you the link. It's an intermittent problem, and now that I'm done with initial data entry, it may take a while.
Thank you!
 

·
Registered
Joined
·
3 Posts
Discussion Starter #5
Hi guys - the Windows version is 6.0.6000. Is that SP0? If it is, I KNOW I'm in trouble. Also, the machine shows 3062 MB Ram - is that low to run Vista + apps? Thanks!!
 

·
Registered
Joined
·
3 Posts
I have a similar problem and I've been looking everywhere. I hope you can help.

When I start this program(WolFBox), it runs for about 10sec then I get this message: "WolFBox has stopped working" with detail:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WolFBox.exe
Application Version: 0.0.0.0
Application Timestamp: 438fa78d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00060e92
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 2057
Additional Information 1: c453
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: c453
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


I really need help on that.

Thanks for the good work you guys are doing. You are worth a million.
Hope you could help me out.
 

·
TSF Team Emeritus, Microsoft MVP
Joined
·
7,483 Posts
1 - 9 of 9 Posts
Status
Not open for further replies.
Top