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Below are two log files. One of then scanned during the detection of a virus embedded into an email. AVG Virus Scanner detect this virus during the process of an outgoing mail.

However, AVG did not detect any problem during a complete scan. Its virus definition is updated.

So more and so, this generated log file had also been embedded with virus detected by AVG.

Logfile of HijackThis v1.99.1
Scan saved at 4:47:59 PM, on 18/01/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\System32\MSTMON_N.EXE
C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\oou1hj82.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\oou1hj82.slt\prefs.js)
O1 - Hosts: 127.4.7.4 mcafee.com
O1 - Hosts: 127.4.7.4 www.mcafee.com
O1 - Hosts: 127.4.7.4 mcafeesecurity.com
O1 - Hosts: 127.4.7.4 www.mcafeesecurity.com
O1 - Hosts: 127.4.7.4 mcafeeb2b.com
O1 - Hosts: 127.4.7.4 www.mcafeeb2b.com
O1 - Hosts: 127.4.7.4 nai.com
O1 - Hosts: 127.4.7.4 www.nai.com
O1 - Hosts: 127.4.7.4 vil.nai.com
O1 - Hosts: 127.4.7.4 grisoft.com
O1 - Hosts: 127.4.7.4 www.grisoft.com
O1 - Hosts: 127.4.7.4 kaspersky-labs.com
O1 - Hosts: 127.4.7.4 www.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 kaspersky.com
O1 - Hosts: 127.4.7.4 www.kaspersky.com
O1 - Hosts: 127.4.7.4 downloads1.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 downloads2.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 downloads3.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 downloads4.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 download.mcafee.com
O1 - Hosts: 127.4.7.4 grisoft.cz
O1 - Hosts: 127.4.7.4 www.grisoft.cz
O1 - Hosts: 127.4.7.4 norton.com
O1 - Hosts: 127.4.7.4 www.norton.com
O1 - Hosts: 127.4.7.4 symantec.com
O1 - Hosts: 127.4.7.4 www.symantec.com
O1 - Hosts: 127.4.7.4 liveupdate.symantecliveupdate.com
O1 - Hosts: 127.4.7.4 liveupdate.symantec.com
O1 - Hosts: 127.4.7.4 update.symantec.com
O1 - Hosts: 127.4.7.4 securityresponse.symantec.com
O1 - Hosts: 127.4.7.4 sarc.com
O1 - Hosts: 127.4.7.4 www.sarc.com
O1 - Hosts: 127.4.7.4 vaksin.com
O1 - Hosts: 127.4.7.4 www.vaksin.com
O1 - Hosts: 127.4.7.4 forum.vaksin.com
O1 - Hosts: 127.4.7.4 norman.com
O1 - Hosts: 127.4.7.4 www.norman.com
O1 - Hosts: 127.4.7.4 trendmicro.com
O1 - Hosts: 127.4.7.4 www.trendmicro.com
O1 - Hosts: 127.4.7.4 trendmicro.co.jp
O1 - Hosts: 127.4.7.4 www.trendmicro.co.jp
O1 - Hosts: 127.4.7.4 trendmicro-europe.com
O1 - Hosts: 127.4.7.4 www.trendmicro-europe.com
O1 - Hosts: 127.4.7.4 ae.trendmicro-europe.com
O1 - Hosts: 127.4.7.4 it.trendmicro-europe.com
O1 - Hosts: 127.4.7.4 secunia.com
O1 - Hosts: 127.4.7.4 www.secunia.com
O1 - Hosts: 127.4.7.4 winantivirus.com
O1 - Hosts: 127.4.7.4 www.winantivirus.com
O1 - Hosts: 127.4.7.4 pandasoftware.com
O1 - Hosts: 127.4.7.4 www.pandasoftware.com
O1 - Hosts: 127.4.7.4 esafe.com
O1 - Hosts: 127.4.7.4 www.esafe.com
O1 - Hosts: 127.4.7.4 f-secure.com
O1 - Hosts: 127.4.7.4 www.f-secure.com
O1 - Hosts: 127.4.7.4 europe.f-secure.com
O1 - Hosts: 127.4.7.4 bhs.com
O1 - Hosts: 127.4.7.4 www.bhs.com
O1 - Hosts: 127.4.7.4 datafellows.com
O1 - Hosts: 127.4.7.4 www.datafellows.com
O1 - Hosts: 127.4.7.4 cheyenne.com
O1 - Hosts: 127.4.7.4 www.cheyenne.com
O1 - Hosts: 127.4.7.4 ontrack.com
O1 - Hosts: 127.4.7.4 www.ontrack.com
O1 - Hosts: 127.4.7.4 sands.com
O1 - Hosts: 127.4.7.4 www.sands.com
O1 - Hosts: 127.4.7.4 sophos.com
O1 - Hosts: 127.4.7.4 www.sophos.com
O1 - Hosts: 127.4.7.4 icubed.com
O1 - Hosts: 127.4.7.4 www.icubed.com
O1 - Hosts: 127.4.7.4 perantivirus.com
O1 - Hosts: 127.4.7.4 www.perantivirus.com
O1 - Hosts: 127.4.7.4 virusalert.nl
O1 - Hosts: 127.4.7.4 www.virusalert.nl
O1 - Hosts: 127.4.7.4 pagina.nl
O1 - Hosts: 127.4.7.4 www.pagina.nl
O1 - Hosts: 127.4.7.4 antivirus.pagina.nl
O1 - Hosts: 127.4.7.4 castlecops.com
O1 - Hosts: 127.4.7.4 www.castlecops.com
O1 - Hosts: 127.4.7.4 virustotal.com
O1 - Hosts: 127.4.7.4 www.virustotal.com
O1 - Hosts: 127.4.7.4 www.ca.com
O1 - Hosts: 127.4.7.4 ca.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\TightVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1300WStatusDisplay] C:\WINDOWS\System32\MSTMON_N.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O16 - DPF: {87BE3784-6977-4E84-AA08-55A96B9CEAC5} (Bl_camera Control) - http://jetklia2.viewnetcam.com/bl_camera.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D90456E-6B89-4FED-92BC-7AB9C4869657}: NameServer = 202.188.1.5,202.188.0.133
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D90456E-6B89-4FED-92BC-7AB9C4869657}: NameServer = 202.188.1.5,202.188.0.133
O17 - HKLM\System\CS2\Services\Tcpip\..\{0D90456E-6B89-4FED-92BC-7AB9C4869657}: NameServer = 202.188.1.5,202.188.0.133
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\TightVNC\WinVNC.exe" -service (file missing)

Logfile of HijackThis v1.99.1
Scan saved at 4:47:59 PM, on 18/01/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\System32\MSTMON_N.EXE
C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\oou1hj82.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\oou1hj82.slt\prefs.js)
O1 - Hosts: 127.4.7.4 mcafee.com
O1 - Hosts: 127.4.7.4 www.mcafee.com
O1 - Hosts: 127.4.7.4 mcafeesecurity.com
O1 - Hosts: 127.4.7.4 www.mcafeesecurity.com
O1 - Hosts: 127.4.7.4 mcafeeb2b.com
O1 - Hosts: 127.4.7.4 www.mcafeeb2b.com
O1 - Hosts: 127.4.7.4 nai.com
O1 - Hosts: 127.4.7.4 www.nai.com
O1 - Hosts: 127.4.7.4 vil.nai.com
O1 - Hosts: 127.4.7.4 grisoft.com
O1 - Hosts: 127.4.7.4 www.grisoft.com
O1 - Hosts: 127.4.7.4 kaspersky-labs.com
O1 - Hosts: 127.4.7.4 www.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 kaspersky.com
O1 - Hosts: 127.4.7.4 www.kaspersky.com
O1 - Hosts: 127.4.7.4 downloads1.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 downloads2.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 downloads3.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 downloads4.kaspersky-labs.com
O1 - Hosts: 127.4.7.4 download.mcafee.com
O1 - Hosts: 127.4.7.4 grisoft.cz
O1 - Hosts: 127.4.7.4 www.grisoft.cz
O1 - Hosts: 127.4.7.4 norton.com
O1 - Hosts: 127.4.7.4 www.norton.com
O1 - Hosts: 127.4.7.4 symantec.com
O1 - Hosts: 127.4.7.4 www.symantec.com
O1 - Hosts: 127.4.7.4 liveupdate.symantecliveupdate.com
O1 - Hosts: 127.4.7.4 liveupdate.symantec.com
O1 - Hosts: 127.4.7.4 update.symantec.com
O1 - Hosts: 127.4.7.4 securityresponse.symantec.com
O1 - Hosts: 127.4.7.4 sarc.com
O1 - Hosts: 127.4.7.4 www.sarc.com
O1 - Hosts: 127.4.7.4 vaksin.com
O1 - Hosts: 127.4.7.4 www.vaksin.com
O1 - Hosts: 127.4.7.4 forum.vaksin.com
O1 - Hosts: 127.4.7.4 norman.com
O1 - Hosts: 127.4.7.4 www.norman.com
O1 - Hosts: 127.4.7.4 trendmicro.com
O1 - Hosts: 127.4.7.4 www.trendmicro.com
O1 - Hosts: 127.4.7.4 trendmicro.co.jp
O1 - Hosts: 127.4.7.4 www.trendmicro.co.jp
O1 - Hosts: 127.4.7.4 trendmicro-europe.com
O1 - Hosts: 127.4.7.4 www.trendmicro-europe.com
O1 - Hosts: 127.4.7.4 ae.trendmicro-europe.com
O1 - Hosts: 127.4.7.4 it.trendmicro-europe.com
O1 - Hosts: 127.4.7.4 secunia.com
O1 - Hosts: 127.4.7.4 www.secunia.com
O1 - Hosts: 127.4.7.4 winantivirus.com
O1 - Hosts: 127.4.7.4 www.winantivirus.com
O1 - Hosts: 127.4.7.4 pandasoftware.com
O1 - Hosts: 127.4.7.4 www.pandasoftware.com
O1 - Hosts: 127.4.7.4 esafe.com
O1 - Hosts: 127.4.7.4 www.esafe.com
O1 - Hosts: 127.4.7.4 f-secure.com
O1 - Hosts: 127.4.7.4 www.f-secure.com
O1 - Hosts: 127.4.7.4 europe.f-secure.com
O1 - Hosts: 127.4.7.4 bhs.com
O1 - Hosts: 127.4.7.4 www.bhs.com
O1 - Hosts: 127.4.7.4 datafellows.com
O1 - Hosts: 127.4.7.4 www.datafellows.com
O1 - Hosts: 127.4.7.4 cheyenne.com
O1 - Hosts: 127.4.7.4 www.cheyenne.com
O1 - Hosts: 127.4.7.4 ontrack.com
O1 - Hosts: 127.4.7.4 www.ontrack.com
O1 - Hosts: 127.4.7.4 sands.com
O1 - Hosts: 127.4.7.4 www.sands.com
O1 - Hosts: 127.4.7.4 sophos.com
O1 - Hosts: 127.4.7.4 www.sophos.com
O1 - Hosts: 127.4.7.4 icubed.com
O1 - Hosts: 127.4.7.4 www.icubed.com
O1 - Hosts: 127.4.7.4 perantivirus.com
O1 - Hosts: 127.4.7.4 www.perantivirus.com
O1 - Hosts: 127.4.7.4 virusalert.nl
O1 - Hosts: 127.4.7.4 www.virusalert.nl
O1 - Hosts: 127.4.7.4 pagina.nl
O1 - Hosts: 127.4.7.4 www.pagina.nl
O1 - Hosts: 127.4.7.4 antivirus.pagina.nl
O1 - Hosts: 127.4.7.4 castlecops.com
O1 - Hosts: 127.4.7.4 www.castlecops.com
O1 - Hosts: 127.4.7.4 virustotal.com
O1 - Hosts: 127.4.7.4 www.virustotal.com
O1 - Hosts: 127.4.7.4 www.ca.com
O1 - Hosts: 127.4.7.4 ca.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\TightVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1300WStatusDisplay] C:\WINDOWS\System32\MSTMON_N.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O16 - DPF: {87BE3784-6977-4E84-AA08-55A96B9CEAC5} (Bl_camera Control) - http://jetklia2.viewnetcam.com/bl_camera.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D90456E-6B89-4FED-92BC-7AB9C4869657}: NameServer = 202.188.1.5,202.188.0.133
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D90456E-6B89-4FED-92BC-7AB9C4869657}: NameServer = 202.188.1.5,202.188.0.133
O17 - HKLM\System\CS2\Services\Tcpip\..\{0D90456E-6B89-4FED-92BC-7AB9C4869657}: NameServer = 202.188.1.5,202.188.0.133
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\TightVNC\WinVNC.exe" -service (file missing)
 

·
TSF Security Manager, Emeritus
Joined
·
42,836 Posts
Hello h_tere2000,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

***************************************************

Download Hoster

**Note:** Due to the nature of one of the infections present, we will need to reset your Hosts file. You will have to reset any specific modifications you may require.

Run Hoster.exe.
Click "Make Hosts Writable?" in the upper right corner (If available).
Click Restore Original Hosts and then click OK.
Click the X to exit the program.

******************************************************

Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"


  • Install AVG Anti Spyware
  • Double-click the icon on Desktop to launch AVG
  • On the top of the main screen click Shield
  • Click the word active to change it to inactive
  • On the top of the main screen click Update.
  • Then click on Start Update. The update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

--------------------------------------------------------------------

Download and install CleanUp! but do not run it yet. (Not Recommended for XP64).

--------------------------------------------------------------------

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

--------------------------------------------------------------------

*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and uncheck the box for "Scan drives for file matching" if it's checked.
Click OK
Press the CleanUp! button to start the program. Do NOT reboot/logoff when prompted.

--------------------------------------------------------------------

IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click on the Scan tab
  • Click Complete System Scan to begin scanning.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, **Please ensure it is set to Quarantine then select "Apply all actions"
  • Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).
**AVG Anti-Spyware is compatible with most AV and anti-spyware products, and the free version will continue to be useful as a second anti-malware scanner.

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Reboot into Normal Mode.

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Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

Perform an online scan with Internet Explorer with Panda ActiveScan
  1. Click on
    located at the bottom of the page.
  2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
  3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*
Begin the scan by selecting
  • If it finds any malware, it will offer you a report.
  • Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
  • Click on
    then click
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan


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Run a new scan with HijackThis and save the log.

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Please include the following in your next reply:

AVG Anti-Spyware results
Panda results
New HijackThis log
 
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