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Discussion Starter #1 (Edited)
Virus? Cannot start programmes & "Failure to display security and shut down options"

Good evening all,

Just to flag that this has also been posted in W7 Support sub-forum here:

Other thread

Re. the instruction thread - the link to DSS doesn't seem to work, and GMER is for 32-bit only. If there's anything I can do to kick things off, please let me know and I'll do it!

I've googled extensively around the issues I am facing, and tried all proposed solutions, but none have worked thus far.

Symptoms:
  1. I have 1-2 minutes of freedom after booting, then I can no longer run new programmes. I also cannot close some programmes e.g. Skype. Tabs in Chrome spazz, flash player dies, and any new navigation ends up with an eternal hanging/loading problem.
  2. Unable to restart/shutdown conventionally (I have to do it physically)
  3. I get the error "Failure to display security and shut down options ..." when I try ALT+CTRL+DEL

Safe mode is absolutely fine, so I assume it's not anything hardware related (though please correct me if I'm being naive). My second drive which runs off XP, which I only use for storage now, boots fine and has no problems.

I have not installed any new drivers, programmes, or otherwise made any meaningful changes recently.

Solutions I've tried:
  • Reset winsock.
  • Shut off all start-up programmes using MSCONFIG.
  • Run virus scan at boot-up, deleted 2 items (win32 installmate ... prob trojans? Was an .exe that I had downloaded but never ran).
  • Run Malwarebytes scan, deleted 1 fairly innocuous item.
  • Run full scan-disk check.
  • Run a SFC scan - no integrity violations.
  • No system restore points exist to roll back to (deleted by a virus, perhaps?)
  • I have tried a totally clean boot, which works fine, but introducing "Services" reverts me back to same problems as before.

For the record, I use Vuze occasionally, but only use highly upvoted or known-to-be-safe torrents. Otherwise I do not engage in any typically risky behaviour e.g. running unknown .exe, visiting spammed links, generally engaging in internet security newbie errors.

I am totally stumped, and naturally thought that TSF's collective genius > mine.

Any help would be warmly appreciated.

Many Thanks,

G
 

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TSF Security Manager, Emeritus
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Re: Virus? Cannot start programmes & "Failure to display security and shut down optio

Hello chivalrousgent and our apologies for the oversight of your thread.

Do you still require assistance?
 

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Discussion Starter #3
Re: Virus? Cannot start programmes & "Failure to display security and shut down optio

Hi Ried,

I've found that I can work around the problem by closing down some start-up services -previously I thought it was Windows Update, but it turns out it must be one of the others close to it in an alphabetised list of services. I haven't had the time to isolate which of the 10 services (Windows Management Instrumentation - Windows Update) is actually causing the trouble, but will do later.

Given that I can no longer force my AV (Avast! free vers.) to run on start-up (when I enable in MSCONFIG it just deselects when I click apply), scan files or switch it on for protection (it doesn't respond at all to instructions) I wonder if there's a virus at play here.

Any advice would be appreciated.

Many Thanks,

G
 

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TSF Security Manager, Emeritus
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Re: Virus? Cannot start programmes & "Failure to display security and shut down optio

You're welcome. :smile:

I still think it would be prudent to perform a check for malware.

What happens when you click the dds.scr link?
 
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