I have verizon DSL and have had no problems for several months, but for the past 2- weeks have very slow internet connections, even when changing links within sites. The modem is Westell 327W. I tried verizon online support, that said to turn modem off then on again, and that helped for a short time. I can'rt locate the verizon/dsl telephone contact number to discuss this! it takes almost a minute to connect to a site. Using windows XP-home, on toshiba P35. I guess my question is, do the modems "wear out"? thanks for any advice.