Tech Support Forum banner
Cancel

Verizon pc card problem

3258 Views 9 Replies 2 Participants Last post by  johnwill, 
N
I have a HP Compaq 8710p laptop computer that I use at home and work. The computer is windows xp pro. When at home I am using cable modem to access internet, and when at work I use Verizon pc card to access internet.

The problem is when using Verizon pc card, I keep getting booted after about 30 minutes of use. I call their tech support which replied that the problem is my computer is assigning an ip address that is bleeding over to their network causing it to boot me off. The ip address that they said is causing the issue, is an ip address for my router that is at home. (It is not connect when I am at work). Verizon's solution was pay an computer tech to scan my computer for windows issues that is causing the ip address to bleed over.

Does anyone know how to scan for the problem?
Does this sound right?
Can Verizon assign a manual ip address to keep from having the problem?

I do not understand how this can be occurring, and I would still want to connect with my router when at home.

I beleive this is issue with verizon and they do not want to own up to it. Also my signal stength is strong.
Save
Like
Status
Not open for further replies.
1 - 10 of 10 Posts
johnwill
I'm personally of the opinion that Verizon is just trying to extract some green from your wallet. :rolleyes:

Have you tried disabling the wireless connection when you're not using it to see if that changes the symptoms?

Let's see this when connected using the Verizon wireless and in the location where you experience the problem.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
See less See more
Save
Like
N
Here is the information that you requested.

C:\Documents and Settings\Randy>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : ncis
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nc.rr.com

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AG
Physical Address. . . . . . . . . : 00-1D-E0-92-10-D9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.135.66
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Internet:

Connection-specific DNS Suffix . : nc.rr.com
Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Con
nection
Physical Address. . . . . . . . . : 00-1B-38-E9-17-E6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.106
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 24.25.5.148
24.25.5.147
Lease Obtained. . . . . . . . . . : Thursday, May 07, 2009 9:02:19 PM
Lease Expires . . . . . . . . . . : Friday, May 08, 2009 9:02:19 PM

C:\Documents and Settings\Randy>
See less See more
Save
Like
johnwill
Well, that IPCONFIG clearly shows you're connected to a wired connection, and the Verizon card is nowhere in sight.


I need to see this in the problem configuration.
Save
Like
N
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Randy>ip comfig
'ip' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Randy>IP config
'IP' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Randy>IP Confiq.
'IP' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Randy>IPconfig

Windows IP Configuration


Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Autoconfiguration IP Address. . . : 169.254.135.66
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Internet:

Connection-specific DNS Suffix . :
Autoconfiguration IP Address. . . : 169.254.197.106
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter Verizon Wireless - VZAccess:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 75.197.201.137
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 75.197.201.137

C:\Documents and Settings\Randy>
See less See more
Save
Like
johnwill
Can you do an IPCONFIG /ALL in the problem configuration?
Save
Like
N
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp

Windows IP Configuration

Host Name . . . . . . . . . . . . : ncis
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AG
Physical Address. . . . . . . . . : 00-1D-E0-92-10-D9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.135.66
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Internet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Con
nection
Physical Address. . . . . . . . . : 00-1B-38-E9-17-E6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.197.106
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter Verizon Wireless - VZAccess:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 75.199.140.12
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 75.199.140.12
DNS Servers . . . . . . . . . . . : 66.174.95.44
69.78.96.14
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Brenda>
See less See more
Save
Like
johnwill
Still in the problem configuration, please do this.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output!

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
See less See more
Save
Like
N
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Randy>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : ncis
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AG
Physical Address. . . . . . . . . : 00-1D-E0-92-10-D9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.135.66
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Internet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Con
nection
Physical Address. . . . . . . . . : 00-1B-38-E9-17-E6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.197.106
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter Verizon Wireless - VZAccess:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 70.208.69.91
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 70.208.69.91
DNS Servers . . . . . . . . . . . : 66.174.95.44
69.78.96.14
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Randy>PING 70.208.69.91

Pinging 70.208.69.91 with 32 bytes of data:

Reply from 70.208.69.91: bytes=32 time<1ms TTL=128
Reply from 70.208.69.91: bytes=32 time<1ms TTL=128
Reply from 70.208.69.91: bytes=32 time<1ms TTL=128
Reply from 70.208.69.91: bytes=32 time<1ms TTL=128

Ping statistics for 70.208.69.91:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Randy>PING 169.254.197.106

Pinging 169.254.197.106 with 32 bytes of data:

Reply from 169.254.197.106: bytes=32 time<1ms TTL=128
Reply from 169.254.197.106: bytes=32 time<1ms TTL=128
Reply from 169.254.197.106: bytes=32 time<1ms TTL=128
Reply from 169.254.197.106: bytes=32 time<1ms TTL=128

Ping statistics for 169.254.197.106:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Randy>PING 66.174.95.44

Pinging 66.174.95.44 with 32 bytes of data:

Reply from 66.174.95.44: bytes=32 time=439ms TTL=245
Reply from 66.174.95.44: bytes=32 time=85ms TTL=245
Reply from 66.174.95.44: bytes=32 time=87ms TTL=245
Reply from 66.174.95.44: bytes=32 time=86ms TTL=245

Ping statistics for 66.174.95.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 439ms, Average = 174ms

C:\Documents and Settings\Randy>PING 69.78.96.14

Pinging 69.78.96.14 with 32 bytes of data:

Reply from 69.78.96.14: bytes=32 time=502ms TTL=244
Reply from 69.78.96.14: bytes=32 time=138ms TTL=244
Reply from 69.78.96.14: bytes=32 time=133ms TTL=244
Reply from 69.78.96.14: bytes=32 time=137ms TTL=244

Ping statistics for 69.78.96.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 133ms, Maximum = 502ms, Average = 227ms

C:\Documents and Settings\Randy>PING yahoo.com

Pinging yahoo.com [209.131.36.159] with 32 bytes of data:

Reply from 209.131.36.159: bytes=32 time=153ms TTL=45
Reply from 209.131.36.159: bytes=32 time=173ms TTL=45
Reply from 209.131.36.159: bytes=32 time=156ms TTL=45
Reply from 209.131.36.159: bytes=32 time=150ms TTL=45

Ping statistics for 209.131.36.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 150ms, Maximum = 173ms, Average = 158ms

C:\Documents and Settings\Randy>
See less See more
Save
Like
johnwill
That appears to work just fine with full connectivity. You are pinging Internet sites by name.

I've never heard of "address bleeding over", and I think this is just a smokescreen by Verizon to get rid of you! You don't have a connection to either of those other interfaces, so I can't see how anything "bleeding over" could be happening.
Save
Like
1 - 10 of 10 Posts
Status
Not open for further replies.
Tech Support Forum
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
Windows XP Support Windows 7 , Windows Vista Support Motherboards, Bios|UEFI & CPU Networking Support Laptop Support
Top