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Discussion Starter #1
Hello,

I hope someone might be able to help me.

I have been battling this situation for about 12 days and I am
going nuts.

I have Verizon DSL Residential with Westell VersaLink Gateway Model 327w15-06

It has been
working fine for the last 3 months but now, boom all out of
the blue I can't access a certain IP and my own website is
on this IP. I've dealt with Verizon and I can't get them to
help on this except for the usual things to check.

Anyone else can access this IP but not if they are on Verizon.

Any clues on where to go from here would be a great help.

I would really greatly appreciate it.
 

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Sounds like a DNS issue??

Trying pinging the web site by www name as well as IP address, also run a trace route. If you cannot ping the site or trace to it (and the site does respond to pings) then it is a routing problem or routing table update issue somewhere.

It may be an issue with updating Verizons DNS servers, you might try an alternate DNS server to see what happens.

JamesO
 

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Here's a list of public DNS servers that I've either used or at least tested at one point or another. Try PINGing them, and if you get a response, use a couple of these and see if it resolves the issue.

I've had issues with Comcast's DNS servers at times, and I just dust off this list and use them until Comcast gets their mind right. :smile:

199.166.24.253 (PS0.NS1.VRX.NET) - Toronto, ON, Canada
199.166.27.253 (PS0.NS3.VRX.NET) - Richmond Hill, ON, Canada
199.166.28.10 (PS0.NS2.VRX.NET) - Apopka, Fl
199.166.29.3 (NL.PUBLIC.BASESERVERS.NET) - Nederlands
199.166.31.3 (NS1.QUASAR.NET) - Orlando, FL, USA
195.117.6.25 (ZOLIBORZ.ELEKTRON.PL) - Poland
38.113.2.100 (NS1.JERKY.NET) - Boston, MA, USA
213.196.2.97 (PAN.BIJT.NET) - The Netherlands
199.166.28.10 (PS0.NS2.VRX.NET) - Atlanta, Ga
199.5.157.128 (ASLAN.OPEN-RSC.ORG) - Detroit, MI, USA
 

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Rayturner,
Did you change your Verizon password recently? If you did then you will have to go into the Versalink modem properties and change your online password.
 

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Discussion Starter #5
Thanks so much for all of your responses. I am not too technical savvy.
So when you tell me to try a different DNS server I have no clue where
to change it at. Everything was setup using there equipment and settings, pre-set. Also I am hosted through a hosting company. Not through myself so I don't know if it would allow me to change those settings, would it?

I should have left you my url:

http://mackenzies-rainbow.com/

reply from: tummypony

I haven't changed any passwords or user names.

Please forgive my lack of experience.
 

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Discussion Starter #7 (Edited)
Ok, I'm back finally. The problem is that Verizon is not wanting
to admit to blocking some IP's. I've been around in circles
with the whole mess for the last 14 days.
Anyway so my
host moved everyone that was on that server to another
server, problem solved.

Wonder how many other IP's they block and don't know about.

Hmmm, thought to ponder.

Sorry but I can't find option that you said
to mark it solved. I see the Thread Tools but not that option. Sorry.
:4-dontkno

Thanks for the help!!​
 

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Discussion Starter #8
Hello, Well I've got bad news...can't access the same IP again.

After everything we had been through for my hosting to move
everyone on that blocked server to a different one and
boom now today right back to the start.

I can't imagine what is going on here. Any suggestions?

This is just not fun anymore, ya know? *lol*

To review I have tried all the steps.
 

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Try manually entering a non Verizon DNS server and see what happens. If you can get the site, then there is a DNS problem.

You might also try to trace route to the site, this will let you know if the address can even be resolved and if there is a route advertising problem somewhere.

JamesO
 

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Start, Run, type cmd then enter, type tracert www.mackenzies-rainbow.com > C:\trace.txt, then enter.

You will see a box pop up then go away.

Go to your C drive and look for a file called trace.txt

Start, Run, type cmd, then enter, type tracert Start, Run, type tracert 67.43.10.160 > C:\trace2.txt, then enter.

Go to your C drive and look for a file called trace2.txt

Copy these files and post it back here for review and comment.

JamesO
 

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Discussion Starter #11
First thank you for your help. I have no idea about any of this,
your work here is very important and I greatly appreciate it.

Here are the 2 txt


Tracing route to mackenzies-rainbow.com [67.43.10.160]

over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms dslrouter [192.168.1.1]

2 14 ms 14 ms 13 ms 10.34.23.1

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 *


The 2nd one:
Please note:

per the instructions you gave:
type tracert Start, Run, type tracert 67.43.10.160 > C:\trace2.txt, then enter.
If I add the bold commands it comes back with an error so I
typed it without the Start, Run info.



Tracing route to luna.mysticmoonhosting.com [67.43.10.160]

over a maximum of 30 hops:



1 <10 ms <10 ms <10 ms dslrouter [192.168.1.1]

2 <10 ms 14 ms 27 ms 10.34.23.1

3 * *

Thanks again, I will be waiting to hear from you.
 

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I have no problem pinging or tracert(ing) to either www.mackenzies-rainbow.com or the 67.43.10.160 ip address from my end at this time or during previous attempts.

It appears the problem is not a DNS issue. Unless Verizon is blocking tracert in their network (which they usually do not do), the problem appears to be most likely a routing or RIP issue within your local Verizon central office. The 10.34.23.1 is the DSLAM IP address on the Verizon side of your DSL line (link between your house and the local Verizon central office).

Try a tracert to www.techsupportforum.com, this will tell you if Verizon is blocking tracert and prove you have connectivity to the outside world.

You might try also pinging from the DOS prompt:

ping www.mackenzies-rainbow.com
ping 67.43.10.160
ping www.techsupportforum.com

If you cannot get a response from either the ping or tracert to your site, it clearly shows there is a LOCAL Verizon network problem (routing and/or RIP). You should save your trace and ping results and append the date and time to them. You should the provide those to Verizon as it will help your cause.

The problem is when you call Verizon, their DSL Support Operations Center is probably halfway across the US from where you are and they probably can access your site no problem, so they will tell you the problem is on your end!!! If the Operation Center folks can remotely get inside the the network at your local Verizon Central Office and try to access your site they will probably see the problem!

Good luck, you will need your biggest hammer for this one. Make sure you date and timestamp your tracerts and pings, include the Techsupport Forum pings and tracerts as it will show that your connection is actually working and the problem is within Verizons network.

JamesO
 

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Discussion Starter #13
Thank you so much for your help!!!!

I finally feel like I am getting somewhere.
You wouldn't believe the nonsense I have been
through.

I will keep you posted.
 

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Good luck with your issue. I would get on the phone with Verizon DSL support now and start hammering. These guys should have a 24 hour ops center and if you are not getting anywhere escalate and also ask for a trouble ticket number.

I see you have a Windows Me machine, you might need to type command at the run line rather than cmd!

JamesO
 

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Discussion Starter #16
For the latest on my issue. I got on my computer yesterday and
lo and behold it was working fine. Every website I couldn't get too
was working. Most importantly my own...so I thought
that maybe my hammering them paid off.

Get online tonight and blocked again, I am not afraid to tell you
I am getting so frustrated with all of this. Now, how many times
is this going to happen. Should I just go back to dial up?
Not a subject I am very happy to face.

Any idea's please advise. Thanks again, for your help and support.
 

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You can ping and tracert to Techsupport Forum when you cannot access your site?

If it is intermittent, make sure someone else can reach your sites when you cannot. Then you need to point out to Verizon they have a local problem.

Again, you need to run the ping and tracert for your sites and some that work.

The problem may also be with local caching of web pages as well.

You may want to set up and install this free Ping utility Alert Ping and set it to Ping the site along with at least 1 other site about every 5 minutes. You should be able to then gather additional info, to include any pattern, and see exactly what is going on.

I again have no problem reaching your site as I write this, however, if the site hosting the your web service is intermittent, maybe I have not caught it when it is down.

JamesO
 

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Discussion Starter #19
~Update~


Hi Fellows,

For a update, well I'm having problems again!

Can you believe that? I read your previous post about
a list of other sites that can not be viewed. I will post that list
shortly. Thanks again for your time and help with this problem.

Is this common to happen to ISP's?
I will get back to you with the list

Warmest Regards,



 

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I was pinging your site, for a few days straight just before Thanksgiving, every 90 seconds and did not see any issues. I even sent a message your website to check TSF as I recall?

You need to keep us up to date on what is going on and I would HIGHLY recommend you download and install AlertPing as I mentioned in my earlier post. This way you can track what is happening with your connection to the site.

JamesO
 
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