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Discussion Starter · #1 ·
Hi all,

I haven't posted in a long time since I havent had any major problems. Recently, however I have been experiencing a handfull of problems, which I hope are not too serious.

Short story: I bought a 500 GB SATA drive on accident. My brother recently gave me a 500 GB IDE drive, and we swapped. I have a 60 GB and a 500 GB right now, the 60 used to be my main but is now backup, and 500 is my main drive. I am running:
Windows XP SP2 Home Edition (haven't had the chance to upgrade to SP3)
HP Pavillion 753n desktop 2.53 gHz processor, 1 GB ram.

I have only made 4 changes to my desktop:
1) The new 500 GB hard drive.
2) I added an nVidia geForce 5600 256mb graphics card, but it is currently not installed after having the problems I am having. I am not sure how significant this is but my brother suggested I use Omega Drivers, they are just optimized versions of the nVidia drivers. My problems may or may not be related to these drivers, I'm not sure.
3) My brother gave me 2 sticks of ram, both 512 MB like I had before, except these are both of the same brand and speed, rather than 2 mixed brands like I had before.
4) Not sure if this is relevant, but when my brother and I installed the card, we went through the bios and decreased the onboard system memory from 8MB down to either 1MB or 512K, I'm not sure which. I do not know if this may have affected anything. When I uninstalled my card, I changed this setting back to where it was originally (8MB).

I am having the following issues on my computer, and this is VERY recent (within the past 2 weeks to be exact):

1) Problem: My computer does not load explorer.exe on boot up sometimes. I know this because the processor light goes off (no processor activity) and I see my background, but no desktop icons or taskbar. Restarting usually works, or manually running explorer.exe from the File --> Run menu of task manager. I've noticed that in Task manager, when this happens, the rest of the processes wont be assigned a User Name....like when it would normally say SYSTEM or (USERNAME) or NETWORK it does not, for any of the processes.

What I've tried to do to fix it: Since I recently installed that graphics card, and that's when I experienced these problems, I uninstalled the card and the drivers for it, and reinstalled the basic drivers (which is just an Intel 82845G Graphics Controller, 64.0 MB built-in chip. I have googled left and right and few people have problems like this but none of them have my exact circumstances.


2) Problem: My computer is randomly rebooting. I searched on Google for causes of this and one case was overheating, but I don't think that is the issue here. Through the BIOS it said my computer is running at 38 Celcius, and I think the last time I ran HDTune it said my HDD was running at 48 or so Celcius. I have 3 fans in my case right now (a CPU/heatsink fan, a system fan, and then a 3rd fan that plugs into one of the PCI slots, just to provide even MORE cooling). I don't think airflow is the issue, but just in case I have kept my case open the past few nights. I did not experience any random reboots yesterday but I just had one a few minutes ago, which is why I decided to post my problem.

What I've done to try and fix it: As stated above, I have my case open to allow optimal airflow. I have an extra fan in my case to cool it. I will eventually buy a hard drive cooling fan, and I cannot figure out any solution as to why it randomly reboots.

3)Problem: Just a minor thing...in HDTune I have run an analysis on my 500GB hard drive and the only "error" I receive is the Spin Retry Count is highlighted in yellow. I googled it and a few places said just to ignore it, but I want to double check this with the experts here. I haven't done anything to fix this, since I don't think anything can be done. This HDD is brand new, was never used before I was given it. It was a customer return from Seagate, but only to the extent that the user bought the wrong interface (much like I bought the wrong SATA drive, he/she bought the wrong IDE drive). I know it was never used because HDTune shows the number of hours the drive has been in function, and it was at only 1 or 2 when I first loaded the computer. That makes sense, because of the time it took to reinstall windows and load the drivers.

I apologize for my super-long post, but I think it's better to provide as many details as possible in the beginning than to have people spam up the thread asking questions later.

I hope to find a response to this, as I don't want to lose any data from these random reboots. I have already had to reinstall a few programs because they were corrupted while in use.

If any data need be further provided, please dont hesitate to ask.

PS: Just as a note, I want to say I have not gotten a SINGLE ERROR MESSAGE OF ANY SORTS. No blue screen of death, no pop ups, no errors, NOTHING. The reboots are just random, and they leave as quickly as they happen. Sometimes my desktop loads just fine, other times it hangs. I have looked in the event viewer but I do not know what to make of it. I am going to run a full antivirus/spyware scan, as well as scan with spybot search & destroy, and a Hijack this! log.
 

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Download and run Everest Home (it is free):

http://www.filehippo.com/download_everest_home/

http://www.majorgeeks.com/download4181.html

http://www.softpedia.com/progDownload/Everest-Home-Edition-Download-16369.html

Install it and run it - under Computer, Sensor, make a note of (write down) ALL voltages and temps as soon as you start up. It dynamically updates, so fire up something (Spybot S&D uses a lot of cpu) that will make the comp work and then watch those readings, noting any that change dramatically.

Report on what you see.

:)
 

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Discussion Starter · #4 ·
Download and run Everest Home (it is free):

http://www.filehippo.com/download_everest_home/

http://www.majorgeeks.com/download4181.html

http://www.softpedia.com/progDownload/Everest-Home-Edition-Download-16369.html

Install it and run it - under Computer, Sensor, make a note of (write down) ALL voltages and temps as soon as you start up. It dynamically updates, so fire up something (Spybot S&D uses a lot of cpu) that will make the comp work and then watch those readings, noting any that change dramatically.

Report on what you see.

:)
Alright, I will do this and let you guys know the results.

What power supply is installed?
I just have the regular power supply that is installed in the computer, haven't changed anything. One thing I have noticed, however, is that whenever my internet seems to cut out, the reboots seem to happen. Earlier today, as my computer was coming out of standby, the wireless seemed to have trouble connecting, and then BOOM another random reboot.

It seems that the power supply is a culprit in alot of these type of problems so I will look into replacing it, just to be safe.
 

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Discussion Starter · #5 ·
Ok I just installed Everest, one thing I keep noticing is the Cooling Fans: CPU shows, and then goes away, and then shows again. I may not have mentioned this but in the BIOS it shows 2 fans, one is the CPU fan running at about 3500+ RPM, the other is the system fan, but the value for it never changes.....it stays at about 1950 RPM...not sure if that is significant? Yes the fan IS spinning in the case. I did move about a few wires when we were installing the video card so I'll re-check that, make sure its not an overheating issue.
 

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Discussion Starter · #6 ·
Ok just ran spybot while running Everest, biggest change I saw was the CPU temperature jumped from 95 when I took the initial reading to 120 while spybot was running. As I'm typing this it has gone down from 106 to 102 now. This is all in degree Farenheit. There we no other major fluctuations, as far as power change in the voltages, or other temperatures. Here were my temperature readings:

Before scanning:
MB 86
CPU 95
Aux 82
HDD 109

After scanning, about a minute or so:
MB 88
CPU 99
Aux 84
HDD 113
 

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The cpu is OK - your hard disk is running warmer than I have experienced, but within tolerances.

You didn't report on start (from cold) and warm voltages.
 

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Hello,

your temps are fine.

Scan with anti-malwarebytes:
http://www.malwarebytes.org/

QUOTE:

1) Problem: My computer does not load explorer.exe on boot up sometimes. I know this because the processor light goes off (no processor activity) and I see my background, but no desktop icons or taskbar. Restarting usually works, or manually running explorer.exe from the File --> Run menu of task manager. I've noticed that in Task manager, when this happens, the rest of the processes wont be assigned a User Name....like when it would normally say SYSTEM or (USERNAME) or NETWORK it does not, for any of the processes.QUOTE:

Ok seeing that the reboot is the problem here initially, you say after installing the video card is when you started the problem of a reboot all of a sudden?

Sounds like a driver conflict to me.

Did you uninstall the onboard video driver first?
Did you enter bios and shut off onboard video?

As for the rebooting and getting to the desktop with taskbar disappearing? or icons missing?

I would like you to check the registry for these 2 entries:

There are 2 registry keys in the registry that could be causing the problem. It affects the explorer.exe and iexplorer.exe files.

This is the key that needs to be deleted...

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution

Options\explorer.exe <DELETE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution

Options\iexplorer.exe <DELETE

Once these keys are deleted the desktop and internet explorer should be fine.

Heres the proper way to install a video card:

Go here for your Nvidia driver: ( I suggest staying with Nvidia for your graphics driver).
http://www.nvidia.com/object/winxp_175.19_whql.html

1. Make sure your video drivers are uninstalled including onboard too.
2. It will say need to reboot to uninstall onboard driver
3. dont reboot!, just shut down pc.
4. install video card
5. At the desktop, you should get a popup box (new found hardware) cancel this please.
6. Install the driver that you downloaded.
7. reboot pc (very important)
8. after rebooting check device manager
start
run
type
devmgmt.msc
Is there any yellow ! marks under display? if not, Congrats on successfull install!

If this solves the problems please mark thread solved under thread tools near top of page.
However if still problems then please post back.
 

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Discussion Starter · #9 · (Edited)
Alright I'm going to do what you suggested. I want to note one thing.....it seems whenever my internet goes weird, the computer reboots. Its not every time, but a few times. Today is the first time I actually got a blue screen of death. I wasn't able to get down the code but the top did say something about IQRL or something like that.


I'll do the above steps and post back.


Riskyone101: In response to your post, I DID uninstall the onboard graphics driver before I installed my graphics card, as well as setting the appropriate settings in the BIOS. I apologize if I did not mention that earlier.
 

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Discussion Starter · #10 ·
OK I have been busy with other stuff today and haven't had a chance to run the above scans but I have noticed something that is definitely significant.

Everytime my internet messes up and I go to use the "repair" function of windows, the computer reboots. I got another blue screen today with the say IRQL_ message, and this time it was too quick I wasn't able to write down the number (will the Pause key make it stay put long enough to write it?).

So for the time being I have done the following:
I re-installed the original memory that was in my computer, and basically undid any changes I made. I am using the original memory, the on-board graphics card, and I've double checked all the wires in the case to make sure they are connected fine. I will not use my desktop for a few days until I can identify the cause of this issue.

I will post more details as they come.
 

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To keep the computer from rebooting when it gets a blue screen, do this:

Right click My Computer. Click Properties > Advanced tab > Startup and Recovery SETTINGS.
Uncheck the box for "Automatically Restart".
 

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What power supply is installed?
We need to know the power supply unit that is in the pc?
example: brand name, and wattage? its on the psu itself when you open the tower.

Since also that the temps are fine, its my good guess here that it is the psu
not giving enough power to the motherboard that would certainly explain the random shutdowns also.

What are the voltage readings? you can find this info in the bios.

To keep the computer from rebooting when it gets a blue screen, do this:

Right click My Computer. Click Properties > Advanced tab > Startup and Recovery SETTINGS.
Uncheck the box for "Automatically Restart".
 

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Discussion Starter · #13 ·
We need to know the power supply unit that is in the pc?
example: brand name, and wattage? its on the psu itself when you open the tower.

Since also that the temps are fine, its my good guess here that it is the psu
not giving enough power to the motherboard that would certainly explain the random shutdowns also.

What are the voltage readings? you can find this info in the bios.

To keep the computer from rebooting when it gets a blue screen, do this:

Right click My Computer. Click Properties > Advanced tab > Startup and Recovery SETTINGS.
Uncheck the box for "Automatically Restart".
Hey Riskyone, sorry for not posting earlier. I have done the step to uncheck the "Automatically restart button". I re-installed Windows yesterday and up until the time of this post I have had no problems. I have definitely isolated the problem down to my wireless USB adapter. Let me describe it further:

Sometimes, quite randomly it seems, when I am on the internet it will just disconnect completely from my network. I go to select my network and double click on it, but then the computer just hangs. This happened today. I closed the process through Task Manager, and explorer refreshed itself. The computer was still acting up so I disconnected the USB adapter, and as SOON as I did that the computer restarted. This seems to be the case everytime, and it is quite a few years old anyways so I am going to invest some money in a high-quality card which will, hopefully, not give me as many problems as this stupid USB adapter.

Do you still want to know my PSU information? I also want to note that explorer.exe is working fine as far as loading correctly on reboot. I think on my previous install it was a driver conflict so I am not installing my graphics card until I find myself gaming intensively.
 

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Discussion Starter · #15 ·
Please list your pc info here along with graphics card and psu?....
and we can adivze you if it wil work or not, or if you need a more powerful psu?..

Just a quick update, which I think is major: Once AGAIN this morning the STUPID internet adapter messed up. It froze on the screen when I went to repair the internet connection. I restarted the computer, and it did not boot up. Instead I got a very long beep, followed by a short pause. Then another Long beep, and a short pause. I know these are the BIOS POST codes and so I am typing from my laptop. I immediately Googled for a list of POST codes , but none of the codes are similar to my problem. I didn't wait to hear the entire code before I shut down my PC, so that might be a problem later on.

PC Info is as follows

Link here for more in-depth and proper information.
1 GB Ram
1 500 GB Seagate HDD
1 60 GB Maxtor HDD

I have 2 almost brand new memory sticks that I can install if the memory is the problem. I also have an nVidia 5600 gForce 256mb AGP card that I want to install, whenever this issue is solved.

Just a note on the power supply: When my brother originally gave me this computer the power supply was bad. The one we have in here now is actually a replaced supply, bought from a local computer parts store.

Info on PSU:
Hipro Model HP-A2027F3 Rev 01
AC INPUT(47-63Hz): 100-127V-/6A
200-240V-/3A
DC OUTPUT: +5V=/23A +12V=/10A
+3.3V=/10A -12V=/0.8A
+5VSB=/21
+5V & +3.3V shall not exceed 148W
+5V & +12V shall not exceed 163W
MAX OUTPUT POWER : 200W

These are the numbers from the serial bars on the PSU:

HP P/N: 0950-4106

F3-0209039121

HPR2027F3010238


If you need any more information please let me know.
 

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Ok well theres the problem....psu is too low in watts...
you probably didnt need to reinstall windows either.
I would suggest a psu of min. 400 watts of power. ( a good quality psu)
for example:
Corsair
Antec
Thermaltake

This should resolve your problems. After you replace your psu, you may report back here
with any more problems that you still have and we would be glad to continue helping you, ty.
 

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Discussion Starter · #17 ·
Just want to report that I ended up buying a new case and power supply, and this is my first boot so I don't have any problems to report. The case is an Antec case, and it comes with 2 cooling fans in the case so heat will no longer be a problem.

The PSU is a 500 watter cooler master extreme power plus, and it seems to be working great. I transplanted all the components from my old case to this new one, and I am so happy that everything turned out right.

Hopefully I will not have any problems to report. Thanks everyone for your help :)
 

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Discussion Starter · #20 ·
Nice. Looks like that USB adapter was hogging the game. :)
I never said I stopped using the USB adapter :p. I've had it for years and its worked fine. It wasn't the fault of just one component however. The added power used by the 500GB hard drive was just too much load for that old power supply. Everything is working fine now, and I don't intend on messing with it further :p
 
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