[js1701]

Hello,

I recently started having this problem on an XPsp3 machine. The RDP screen comes up but instead of the credentials box, I get the following error:

User Interface Failure

You cannot initiate a Remote Desktop Connection because the Windows software on the remote computer has been replaced by incompatible software ntgina.dll.

The error box is also attached.

Any help would be appreciated. Thanks.

 

[pip22]

From what I've read, the remote PC may have a worm infection. We aren't allowed to give malware advice on the Windows forum so someone from the malware team will reply to you on this thread. Please be patient.

 

[Will Watts]

Hi js1701,

As malware is suspected, please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

 

[js1701]

Thanks for the reply pip22 & Will.

@Will Watts - I'll do that. Will this thread be moved to the Virus/Trojan/Spyware Help section?

 

[Will Watts]

Hi js1701,

It's best if you start a new thread. As this one has already had replies, it'll likely be overlooked in the Virus/Trojan/Spyware section.