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Hi sunsandy4u and welcome to TSF,

Have you looked in the Task Manager to see if you have any Yellow marks by the usb hubs on the tree in the left pane? If so, that would indicate a driver problem.

My modem is usb and required a download into it for it to function properly. The software came with the modem. Also, try another usb port if you have one on your computer.

Hope this might help,
Mack1
 
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