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Discussion Starter · #1 ·
Helping a friend post*

Cannot open settings
Cannot click windows logo
Cannot restore
Cannot reset
Cannot detect USB
Does not have DVD ROM

Have tried doing the normal SFC & Chkdsk.

Anyone encountered this before?

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Is this a Laptop or a Desktop?
This usually means your HDD/SSD has failed. Restart the computer and boot into Setup (Bios) before Windows loads. Go to System Information and see if your drive is listed. Then you can remove the HDD and replace it with an SSD and install Windows.
 

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Discussion Starter · #3 ·
Is this a Laptop or a Desktop?
This usually means your HDD/SSD has failed. Restart the computer and boot into Setup (Bios) before Windows loads. Go to System Information and see if your drive is listed. Then you can remove the HDD and replace it with an SSD and install Windows.
It is a laptop. SSD is detected as normal. The catch is he cant do the ff:

Cannot open settings
Cannot click windows logo
Cannot restore
Cannot reset
Cannot detect USB

I guess the only option now is to reformat right? and backup the important data and if its not possible he can use a data recovery to get the files back.

Is there a high chance its a system file corruption or malware?
 

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Restart the computer and boot into Setup (Bios) before Windows loads. Go to System Information and see if your drive is listed. Then you can remove the HDD and replace it with an SSD and install Windows.
Everything you list in the 1st and 3rd post except the USB, are done in Windows, as stated, these can't be achieved because the drive has failed, you can't load Windows and the drive needs to be replaced.
Did you try any of the things I mentioned in post #2 and quoted above? All done outside of Windows. Also, once in the Bios, you can put your Windows Installer USB Flash drive in and go to the Boot Tab, and select the USB drive as the First Boot Device. Save and Exit. Or press F12 at bootup and choose the Flash Drive to boot from. Once restarted, it will bypass the HDD/SSD drive and boot from the USB Flash drive.
But the bottom line, the HDD/SSD needs to be replaced.
 
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