[cerifido]

Hi,
I have a Dell Aspire 5332 laptop and i haven't used it since November 2012 (where it was working fine).It had Windows updates when i switched it off. I switched it on today and i have no internet connection. When hovering over the icon it says unidentified network - no internet access.

My service provider is British Telecom and i am on the Fibre Optic package. I am using the BT Home Hub 2.0.Fibre Type B and also a Echolife HG 612 model FTCC VDSL NTE Router.

I have Norton installed on the machine but there is only 1 day left on the subscription.

I have tried a wired connection from the router but still have the same message.

2 other computers are wired to the router and all of our Ipads and Macbook connect wirelessly with no problems.

I have run ipconfig/all

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ceri>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ceri-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 0A-60-76-23-67-6E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
ller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-22-14-4E-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 0C-60-76-23-67-6E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9982:ef3b:cffc:b34d%10(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.179.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 202137718
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-27-5B-68-00-24-2B-59-AB-70

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2357474E-ED67-4AE3-B288-BB4D3057FE06}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6CBDE3EB-14F8-4EC6-8902-51AED0688FDF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{088D5DE7-AB51-4AB3-97B4-3763AACE2B1C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Please can you hel;p with this matter.
Thanks
Ceri

 

[cerifido]

I have run Xirrus wifi inspector and attached it

Regards
Ceri

 

[cerifido]

Sorry the laptop is an ACER Aspire 5332 and not a Dell

 

[Tomken15]

Can you connect when wired to the router or in Safe Mode with Networking - the latter will isolate Norton and eliminate that as a cause.

Do you have any yellow alerts against the Network Adapters in Device Manager ?

You can download the relevant Network drivers from Acer Europe - Service & Support, Drivers & Utilities, Downloads

Doing a Power Cycle may also help How to Power Cycle Your Broadband Devices | Tech Support Forum and then if needed, remove any SSIDs from Network and Sharing Center/Manage wireless networks and see if the computer will pick up.

If it's still a no go, then wire up and as an adminstrator type and Enter each of these cmds from the cmd prompt :-

netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
ipconfig /flushdns
ipconfig /release
ipconfig /renew
ipconfig /registerdns

Then reboot the computer.

Edit...Can you scroll down Wifi Inspector and post another shot with the other two channel users and what is that red cross showing against to the left of the battery icon in the system tray ?

 

[Tomken15]

Have you brought Norton up to date with it's Definitions as it hasn't been used since last November - wondering if that is what the other red cross is for ???

 

[cerifido]

Hi Tomken15,
I coonected the laptop to router via wire and started in safe mode with networking - still the same error sshowing- unidentified network.

In Device Manager no yellow alerts against Network Adaptors.

Did power cycle still same problem

Did not know how to remove ssids from network and sharing centre.

With computer attached to mains and wired to router ran

netsh winsock reset catalog - successfullyreset winsock catalog

netsh int ipv4 reset reset.log - resetting interface ok

netsh int ipv6 reset reset.log - there's no user specified settings to be reset.

ipconfig /flushdns - Successfully flushed the DNS resolver Cache

ipconfig/release - ok

ipconfig /renew - No operatio can be performed on wireless network connection while it has media disconnected

ipconfig /registerdns - would not allow me to do it straight away. Had to come out and go beck into cmd

Rebooted the computer - exactly the same error - unidentified network.

I have not been able to update the Norton definitions as i cannot connect to the internet on the laptop.

The red arrow is stating on battery icon 100% fully charged but consider replacing your battery

I have attached a new Xirrus file, a copy of cmd page and a screen shot of my network and sharing adapter sharing page

Hope this helps. Thanks for your help so far

Ceri

 

[cerifido]

please find attached a screen print of my network and set up connections page

 

[cerifido]

The software is Microsoft Windows 7 Home Premium 64 Bit

 

[Wand3r3r]

you should change your routers wifi channel from 6 to 1. Right now you are on the same channel others are and this causes contention.

This aside you should only be connected wired to the router for troubleshooting this issue.
You have a tested known good network cable to use?

You would first connect wired to the echolife router and reboot. If no ip address connect wired to the bt hub and see if you get one.

 

[cerifido]

Hi,

Changed channel on router to 1

connected by wire to Echolife router. Same error - unidentified network

Connected by wire to BT Home Hub - Same error - Unidentified network.

Thanks for your help , sorry it hasn't resolved the problem
Ceri

 

[cerifido]

Hi,
I have used the Norton Removal Tool and deleted Norton from the laptop as it only had a day to go with the subscription. The error is still there.

One thing i have noticed in network and sharing is the unidentified network is classed as Public where it used to be Home

Regards
Ceri

 

[TheCyberMan]

Did you restart the laptop after using the removal tool?

 

[cerifido]

Yes I did and same error unfortunately.
Regards
Ceri

 

[TheCyberMan]

Have you tried using a different ethernet cable also to test tthe wired connection that is a known good working one?

 

[cerifido]

Yes tried three different cables. They work on the other computers (desktops) but not on the laptop.

 

[TheCyberMan]

All other devices connected to the same router have no internet connection or other issues also?

Please download the latest drivers for your ethernet adapter card and wireless adapter card from acer website for your model of Laptop do this from another computer if neccessary and transfer to probmatic Laptop using a USB stick, uninstall the old drivers for each card one at a time and then install the latest drivers one at a time also and check for internet connectivity using a wired connection first.

Please let us know the results thanks.

 

[cerifido]

All other devices connected to the router work perfectly.

Looked on Acer website and it does not include my model Acer aspire 5332. Looks like all the drivers are for Windows Vista and my laptop runs Windows 7 home premium 64 bit.

 

[cerifido]

How do I remove ssids from network and sharing centre/ managing wireless networks please

 

[TheCyberMan]

Your acer aspire has downloads for windows 7 i have just checked so i do not know where you looked but if you go to driver downloads and choose notebooks, ultrabooks and choose aspire and scroll down to aspire 5332 you will see it supports windows 7. I suggest you check again, link below:

Download

Choose whether your Windows 7 is 32-bit(x86) or 64-bit(x64).

Edit: to remove wireless network profiles go to:

start>control panel>network and sharing centre>manage wireless networks and highlight each profile in turn and right click and choose remove profile.

 

[cerifido]

Thank you you have shown me a different link. It is now late in the Uk so will download the new drivers tomorrow and get back to you.
Thanks for your help.
Ceri