Hi :wave:
Follow the steps here: http://www.techsupportforum.com/1163140-post1.html
If there are problems with TestDisk - please post a screenshot of the window where the program "stops".
How to post a screenshot.
Also:
Did you receive any error messages when the computer crashed?
Attach a few mini dumps in zip format to your post.
The dump files are located in \Windows\Minidump.
If there are no minidumps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).
How to post an attachment.
Finally:
It's possible you have a malware infection.
Run Kaspersky's online scanner to check for malware.
The online scan needs to install an ActiveX component before it can run.
The installation has to be accepted by you - click the screen (see below).
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Follow the steps here: http://www.techsupportforum.com/1163140-post1.html
If there are problems with TestDisk - please post a screenshot of the window where the program "stops".
How to post a screenshot.
Also:
Did you receive any error messages when the computer crashed?
Attach a few mini dumps in zip format to your post.
The dump files are located in \Windows\Minidump.
If there are no minidumps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).
How to post an attachment.
Finally:
It's possible you have a malware infection.
Run Kaspersky's online scanner to check for malware.
The online scan needs to install an ActiveX component before it can run.
The installation has to be accepted by you - click the screen (see below).
