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Discussion Starter · #1 ·
Hello, I'm experiencing problem with my Seagate SATA HDD that I've been using for only 2 months! It all happened yesterday morning when I turned on my desktop, the "Disk boot failure insert system disk and press enter" error came up. I had shut down my desktop as normal the night before and have no clue why my HDD wouldn't work. First thing I did was to check the BIOS for booting order and made sure that the first boot device is set to Hard Drive (that is the only HDD I have, no external HDD connected). I then borrowed an enclosure and placed the HDD in it and connected it to my laptop to see if its detectable at all. I went into My Computer & Disk Manager to check, but sadly the drive was undetectable. Althought it was undetectable, I was able to hear the HDD spinning on startup (it wasn't making any clicking sound). I'm really not sure what I need to do or can do at this point. I know that it might have totally failed on me and I might have to go to some specialist to retrieve the data but I just want to see if any experts here will be able to assist me on this issue before I do so. The HDD is a SATA by Seagate (Barracuda 7200.11 500 Gbytes).

Thanks!
 

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Check the Seagate site - they have an app you can enter the serial number from teh drive to see if it is affected by the firmware issue. If so contact Seagate's tech support and see if they are still offering recovery.
 

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i have same issue with 1 T baracuda sata 2 drive ,now my question is how do i get the firmware update applied to the drive if my pc will not boot with it plugged in?
Will it work in my vantec enclosure ?
or is there a way for my bios to see it ? because atm bios does not even see it. it only see's my raptor drive with os on it.
With the 1T drive plugged in my pc frezes @ boot
 

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@rfglass You can't apply the patch after the drive has failed. First thing is to check the seagate site to verify your serial number actually needs the patch. If it does not come up as an affected drive based on serial then start a new thread and we wil troubleshoot it from there.
 

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Discussion Starter · #7 ·
@rfglass Do exactly what raptor_pa said in his post. I checked on seagate's website and found out that my drive was one of the affected drive so I called them up to see what they can do for me. Turned out that seagate has a closely related data recovery company working with them and my drive was sent to this company with no charge and they fixed it within 4-5 business days. Everything was back to normal with nothing gone from my HDD, I was quite pleased with the result so you should definitely give that a try!

Good luck.
 

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I have the same problem with a 500 GB unit (secondary disk with data) .
Bios detects it, windows try to start (entry screen), but after seconds the screen becomes black and still remain. Seagate say it will replace the disk, but no hope to get my data back. Any suggestion will be appreciated.
Thanks.
 

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@dino - please start your own thread so we can provide individual support, you have added this to two threads and that makes it difficult to provide support in multiple places. Please provide detailed information like configuration and model numbers of your drives.
It doesn't sound like the bricking firmware issue so no they won't be responsible for the data. You say this is the secondary drive? In other words windows is booting off another drive? Does the machine boot properly witht he Seagate drive disconnected?
 
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