unable to view hidden folders (even after checking view hidden folders )

Did you set both hidden options?

Note, that even with both set to show hidden, some folders will still seem hidden, like Content.IE5 (actual Browser Cache). In this case, you type-in the \Content.IE5 at the end of ...\Temporary Internet Files and it will display.

try this

**Back up your registry before editing**http://service1.symantec.com/SUPPOR...t&ExpandSection=1,2&Src=sec_doc_nam#_Section1 (Click the green link)

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Once backed up the registry follow these steps:

Click Start => Run type in Regedit press OK.
Click:

• HKey_Local_Machine
• Software
• Microsoft
• Windows
• CurrentVersion
• Explorer
• Advanced
• Folder
• Hidden
• SHOWALL

Now right click on CheckedValue and click Delete.
Right click and hover over New then select Dword Value call it CheckedValue.
Right click on CheckedValue and choose Modify, under 'Value Data' type in 1.
Exit Regedit

Restart your computer.

Now try changing Show hidden files and folders in Tools => Options.

Please post back with the results.