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When I attempt to download RL 2048xn, patch version 4 a message apprears stating that an Hp product wasn't recognized.The message states that the printer has to be on and connected to the pc through a usb port (they are).The last part of the message states that maybe the firm ware reuirements for the update are not being met.This I don't know.Any thoughts?
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First guesses might be a firewall issue, or the printer you are trying to upgrade does not need the firmware update you are trying to install.

Print a test/config sheet on the printer and see what firmware is currently loaded in the printer before you try anything else.

JamesO
 
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