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Hi

I need help - I have been trying to download an application for over a week

I am running windows XP and was told to launch using Internet Explorer

This is the error message I received:

Cache must be enabled for nativelib or installer-desc support

When I clicked on details this is what I got


<?xml version="1.0" encoding="utf-8"?>
<jnlp spec="1.0+" codebase="http://webstorage02.five9.com/8.0/start/lib/../../integrations/" href="http://us3.five9.com/integrations/salesforceAgentApp.jnlp?user=MLowd%40expertplanet.com&crm=sf" version="8.0.14">
<information>
<title>Five9 Adapter for Salesforce</title>
<vendor>Five9</vendor>
<homepage href="http://www.five9.com/"/>
<description>Add-in libraries to interact with Salesforce web application</description>
<description kind="short">Five9 Adapter for Salesforce</description>
<icon href="images/five9/sforceBridge.gif"/>
<shortcut/>
</information>
<security>
<all-permissions/>
</security>
<update check="always" policy="always"/>
<resources>
<j2se version="1.6+" initial-heap-size="64M" max-heap-size="228M"/>
<j2se version="1.6.0+" java-vm-args="-Xmx228M -Xincgc"/>
<jar href="genericAgentInstaller__V8.0.14.jar" main="true" download="eager"/>
<nativelib href="windowsNatives-1.0.0.jar"/>
<property name="five9.jnlpinstaller.genericagent.title" value="Five9 Adapter for Salesforce"/>
<property name="five9.jnlpinstaller.genericagent.registrar1" value="SalesforceAdminInstaller"/>
<property name="five9.jnlpinstaller.genericagent.registrar2" value="WebserviceInfoRegistrar"/>
<property name="five9.jnlpinstaller.genericagent.registrar3" value="SalesforceAgentInstaller"/>
<property name="five9.jnlpinstaller.genericagent.registrar4" value="ShortCutRegistrar"/>
<property name="five9.jnlpinstaller.genericagent.registrar5" value="UninstallerRegistrar"/>
<property name="five9.jnlpinstaller.genericagent.registrar6" value="ComponentsVersionRegistrar"/>
<property name="five9.uac.check.disable" value="true"/>
<property name="five9.provider.hosts" value="sjcenv03.five9.com,sjcenv04.five9.com,env01.nyc.five9.com,env02.nyc.five9.com,sjcenv06.five9.com,sjcenv07.five9.com,sjcenv05.five9.com,sjcenv01.five9.com,sjcenv02.five9.com,sjcenv03-OLD.five9.com"/>
<property name="five9.salesforce.version" value="8.0.14"/>
<property name="five9.salesforce.user" value="[email protected]"/>
<property name="five9.salesforce.domain" value="Expert Planet LLC"/>
<property name="five9.create.link.path1" value="{JAVA_WS}"/>
<property name="five9.create.link.arguments1" value="-Xnosplash http://us3.five9.com/integrations/[email protected]"/>
<property name="five9.create.link.name1" value="Five9 CTI Web Services"/>
<property name="five9.create.link.icon.location1" value="{APPDATA}\Five9\Integrations\five9.ico"/>
<property name="five9.toolbars.webserviceagentbridge" value="http://us3.five9.com/integrations/[email protected]"/>
<property name="five9.create.link.path2" value="{JAVA_WS}"/>
<property name="five9.create.link.arguments2" value="-Xnosplash http://us3.five9.com/integrations/[email protected]"/>
<property name="five9.create.link.name2" value="Five9 Adapter for Salesforce"/>
<property name="five9.create.link.icon.location2" value="{APPDATA}\Five9\Integrations\SalesforceAgent\SalesforceCTI.exe"/>
<property name="five9.create.link.icon.index2" value="0"/>
<property name="five9.salesforce.staticurl" value="http://us3.five9.com/integrations"/>
<property name="five9.salesforce.dynamicurl" value="http://us3.five9.com/integrations"/>
<property name="five9.uninstaller.app" value="uninstaller__V8.0.14.jar"/>
<property name="five9.integrations.components.version" value="http://us3.five9.com/integrations/[email protected]"/>
<property name="five9.integrations.install.silent" value=""/>
<property name="log4j.configuration" value="sf_installer_log4j.properties"/>
<property name="five9.integrations.install.no_ws_autostartup" value="true"/>
<property name="five9.toolbars.sfadapter" value="http://us3.five9.com/integrations/[email protected]"/>
</resources>
<application-desc main-class="com.five9.jnlpinstaller.genericagent.SalesforceAgentStarter"/>
</jnlp>

When I clicked on "exception" this is what displayed

BadFieldException[ Cache must be enabled for nativelib or installer-desc support,http://webstorage02.five9.com/8.0/integrations/windowsNatives-1.0.0.jar]
at com.sun.javaws.jnl.XMLFormat.handleResourceElement(Unknown Source)
at com.sun.javaws.jnl.XMLFormat.access$800(Unknown Source)
at com.sun.javaws.jnl.XMLFormat$2$1.visitElement(Unknown Source)
at com.sun.javaws.jnl.XMLUtils.visitChildrenElements(Unknown Source)
at com.sun.javaws.jnl.XMLFormat$2.visitElement(Unknown Source)
at com.sun.javaws.jnl.XMLUtils.visitElements(Unknown Source)
at com.sun.javaws.jnl.XMLFormat.buildResourcesDesc(Unknown Source)
at com.sun.javaws.jnl.XMLFormat.parse(Unknown Source)
at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Can Anyone Help Me ?? I appreciate any help - Thank you
 
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