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Greetings stuckout83 and Welcome to the forums,

Please do the following:

Step 1
Please download the free utility DDS.

Disable any script blocker you may have running, then double click dds.scr to run the tool.
  • When it completes, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop.

Step 2
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to your desktop
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please agree to do so
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
  • In the right panel, you will see several boxes that, by default, have already been checked. Please uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All <--don't miss this one
  • Then click the Scan button & wait for it to finish
  • Once the scan completes, click on the [Save..] button, and in the File name area, type in "ark.txt"
  • Save it where you can easily find it, such as your desktop
**Caution**
Rootkit scans often produce false positives.
Do NOT take any action on any of these "<--- ROOKIT" entries without proper guidance from an expert user.

Please include the following logs in your next reply, Thanks!:
  • DDS.txt
  • Attach.txt
  • ark.txt
    [*]Your last MBAM scan log
***Note***
Although the document itself may instruct you to zip and attach when posting, please ignore that and copy/paste instead...unless of course, your log is so large that the forum software tells you that it is too large for posting. Only in that case would you need to zip it and attach it. Thanks!
 

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Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help
 
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