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Hi,
my friend has a problem:
everytime he clicks start -> turn off computer, nothing happens and his mouse turns into loading mode for about 10 minutes. after that it doesn't turn off and he still can run programs as normal.
any ideas?
 

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You could try running sfc /scannow in run. Youll need your XP disk ready, otherwise it might be a program that just wont give up and end task. Does your friend happen to have Norton?
 

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also could be something running in the background. provide a bit more info. ask your friend if he installed any software lately. also on his computer click on start -> run -> type in "msconfig" withouth the "". then see all of the programs running in the background and uncheck anything that he doesnt need running. consult with him first though.

also try scanning his computer for any spyware and viruses. good luck
 

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And if that doesnt work i would try running it in diagnostic mode, and then add each startup item one by one.
 
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