Hello and welcome to TSF
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Please follow all instructions and in which order they come,if you have any questions,please ask before proceeding.ts important that you follow this through until i give you the all clear,a lack of symptoms does not mean the infection is gone.
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Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:
J2SE Runtime Environment 5.0
J2SE Runtime Environment 5.0 Update 6
Java(TM) SE Runtime Environment 6 Update 1
Java(TM) 6 Update 2
Leave Java(TM) 6 Update 3 installed
Viewpoint Media Player Viewpoint is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
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Download ComboFix from Here or here
**Save it to your desktop**
Double click on ComboFix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
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Please download HijackThis to your desktop
Alternate link
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.
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Logs Required
C:\Combofix.txt
Hijackthis log
Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.
===============================================================
Please follow all instructions and in which order they come,if you have any questions,please ask before proceeding.ts important that you follow this through until i give you the all clear,a lack of symptoms does not mean the infection is gone.
================================================================
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:
J2SE Runtime Environment 5.0
J2SE Runtime Environment 5.0 Update 6
Java(TM) SE Runtime Environment 6 Update 1
Java(TM) 6 Update 2
Leave Java(TM) 6 Update 3 installed
Viewpoint Media Player Viewpoint is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
=====================================================
Download ComboFix from Here or here
**Save it to your desktop**
Double click on ComboFix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
=====================================================
Please download HijackThis to your desktop
Alternate link
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.
=================================================
Logs Required
C:\Combofix.txt
Hijackthis log