[Baskiskg]

I've gotten I believe a malware issue. This infection popped up in my AVG anti virus "Trojan horse BackDoor.VB.HAO" and is now in the vault but I cannot seem to remove it completely.

I ran the DDS program that you guys say you need to run in order to solve these kinds of problems It seems that it does not support my operating system and it is not working.

 

[Baskiskg]

bump please

 

[TheBruce1]

Hello

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

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Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.