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Hello..

I am trying to help fix my brothers computer.

It seems to have had a number of infections over the past year or so. He has Norton AntiVirus.

Currently, Norton does not report any infections, however, I ran a scan with Spyware Doctor and it reported a lot of infections:
Trojan-Downloader.Ruins
Application.PopCap
Application.Keystroke Spy
Adware.Search_Toolbar
Trojan-Downloader.Popuper
Downloader.PopCap

There were more. I have saved the scan results, and attached them to this post.

I followed steps listed 1 through 5 in the IMPORTANT - Read This Before Posting For Malware Removal Help.

I also ran a number of other scans, including:
Super Antispyware
AVG Antispyware
Eset Online Scan

Those scans did not show any problems.


The Panda log is as follows:

Incident Status Location

Adware:adware/winprotect Not disinfected c:\windows\help\SPAlert.chm
Adware:adware/sbsoft Not disinfected c:\windows\rdt.ini
Virus:Trj/Downloader.MDW Disinfected C:\WINDOWS\Downloaded Program Files\popcaploader.dll

I ran the DSS Program twice. The second progam run only gave me the Main.txt. Therefore, I attached the extra.txt from the first program run to this post.

The DSS Scan Log from the second scan is as follows:

Deckard's System Scanner v20071014.68
Run by user on 2008-03-06 16:57:46
Computer is in Normal Mode.
--------------------------------------------------------------------------------

Total Physical Memory: 511 MiB (512 MiB recommended).


-- HijackThis (run as user.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:57:52 PM, on 3/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\WINDOWS\system32\RioMSC.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\user\Desktop\Rick Virus Scan Folder\dss.exe
C:\DOCUME~1\user\Desktop\HJT\user.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.pandasecurity.com
O15 - Trusted Zone: http://www.pandasoftware.com
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - https://scan.safety.live.com/resource/download/scanner/en-us/wlscbase3401.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1137766490656
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.68 85.255.112.100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.68 85.255.112.100
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
O24 - Desktop Component 0: (no name) - http://carad.ebayimg.com/i18/02/a/04/c5/2b/ab_1.JPG

--
End of file - 9586 bytes

-- Files created between 2008-02-06 and 2008-03-06 -----------------------------

2008-03-06 16:57:07 0 --a------ C:\WINDOWS\nsreg.dat
2008-03-06 16:57:03 0 d-------- C:\Documents and Settings\user\Application Data\Mozilla
2008-03-06 16:18:11 0 dr------- C:\Documents and Settings\LocalService\My Documents
2008-03-06 16:15:44 0 dr------- C:\Documents and Settings\LocalService\Favorites
2008-03-06 15:49:12 0 dr-h----- C:\Documents and Settings\user\Recent
2008-03-06 15:33:27 0 d-------- C:\Program Files\Spyware Doctor <SPYWAR~1>
2008-03-06 15:33:27 0 d-------- C:\Documents and Settings\user\Application Data\PC Tools
2008-03-05 18:01:09 0 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-03-05 18:01:04 0 d-------- C:\Program Files\SpywareBlaster
2008-03-05 16:44:32 44928 --a------ C:\WINDOWS\system32\drivers\SDTHOOK.SYS <Not Verified; Panda Software; Panda® Antivirus>
2008-03-05 16:30:41 0 d-------- C:\WINDOWS\system32\ActiveScan
2008-03-05 14:13:23 0 d-------- C:\Documents and Settings\LocalService\Desktop
2008-03-04 19:55:43 0 d-------- C:\Program Files\EsetOnlineScanner
2008-03-04 12:57:20 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-03-04 12:57:15 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-03-04 12:57:15 0 d-------- C:\Documents and Settings\user\Application Data\SUPERAntiSpyware.com
2008-03-04 12:56:59 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-26 10:43:24 0 d-------- C:\Program Files\ACW
2008-02-25 18:32:14 0 d-------- C:\WINDOWS\pss
2008-02-11 09:39:26 253952 --a------ C:\WINDOWS\system32\OnlineScannerDLLA.dll <Not Verified; ; OnlineScanner Dynamic Link Library>
2008-02-11 09:39:18 237568 --a------ C:\WINDOWS\system32\OnlineScannerDLLW.dll <Not Verified; ; OnlineScanner Dynamic Link Library>
2008-02-08 13:53:46 110592 --a------ C:\WINDOWS\system32\OnlineScannerLang.dll <Not Verified; ; OnlineScanner Language Library>


-- Find3M Report ---------------------------------------------------------------

2008-03-05 17:05:16 0 d-------- C:\Program Files\Windows Defender
2008-03-05 17:04:33 0 d-------- C:\Program Files\Norton AntiVirus
2008-03-05 17:02:15 0 d-------- C:\Program Files\iTunes
2008-03-05 17:00:26 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-03-04 12:56:59 0 d-------- C:\Program Files\Common Files
2008-02-09 08:42:09 0 d-------- C:\Program Files\SAgent
2008-02-05 08:48:04 77824 --a------ C:\WINDOWS\system32\OnlineScannerUninstaller.exe <Not Verified; ; OnlineScannerUninstaller>
2008-01-26 15:04:35 0 d-------- C:\Documents and Settings\user\Application Data\U3


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [12/20/2005 08:54 PM]
"osCheck"="C:\Program Files\Norton AntiVirus\osCheck.exe" [09/05/2006 07:22 PM]
"Windows Defender"="C:\Program Files\Windows Defender\MSASCui.exe" [11/03/2006 06:20 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [01/27/2006 07:49 AM]
"KernelFaultCheck"="C:\WINDOWS\system32\dumprep 0 -k" []
"TrueImageMonitor.exe"="C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe" [02/16/2007 06:45 PM]
"AcronisTimounterMonitor"="C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe" [02/16/2007 06:57 PM]
"Acronis Scheduler2 Service"="C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" [02/16/2007 06:49 PM]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [06/06/2005 11:46 PM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" [12/15/2006 02:23 AM]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [01/29/2008 05:38 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [01/09/2007 09:59 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 12:56 AM]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [03/30/2006 03:45 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [9/23/2005 10:05:26 PM]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [1/21/2000 2:15:54 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=0 (0x0)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoBandCustomize"=0 (0x0)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"System"="csthl.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 04/19/2007 12:41 PM 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
"Authentication Packages"= msv1_0 relog_ap

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vds]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{533C5B84-EC70-11D2-9505-00C04F79DEAF}]
@="Volume shadow copy"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HPAiODevice(hp officejet g series) - 1.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HPAiODevice(hp officejet g series) - 1.lnk
backup=C:\WINDOWS\pss\HPAiODevice(hp officejet g series) - 1.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^user^Start Menu^Programs^Startup^Hewlett-Packard Recorder.lnk]
path=C:\Documents and Settings\user\Start Menu\Programs\Startup\Hewlett-Packard Recorder.lnk
backup=C:\WINDOWS\pss\Hewlett-Packard Recorder.lnkStartup


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{ba767c06-cc47-11dc-8e2e-0000ca39e5ac}]
AutoRun\command- E:\LaunchU3.exe -a




-- End of Deckard's System Scanner: finished at 2008-03-06 16:58:14 ------------

Thanks...
 

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