Hello and Welcome to TSF!
Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.
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Please download these additional files/programs. Do not run them until instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
CleanUp.exe - Install.
rdrivRem.zip
Ewido Security Suite
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.
'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING
This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.
If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Next, reboot your computer in SafeMode :
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Click Start->Run - type SERVICES.MSC & then click on the OK button
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CLOSE ALL OTHER PROGRAMS & ALL OPENED WINDOWS
Run a scan with HiJackThis & select/tick the following & click "Fix checked" :
O23 - Service: sdktemp - Unknown owner - C:\WINNT\debughlp.exe
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Double-click rdrivRem.zip & run rdrivRem.bat - follow the instructions on the screen.
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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
Locate and delete the following files:
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Run Cleanup! using the following configuration:
1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Run Ewido with it's updated definitions
...it's important that all windows must be closed)
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.
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REBOOT TO NORMAL MODE
Perform an online scan with Internet Explorer with Panda ActiveScan
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).
In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.
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In your next post, please include fresh logs from:
Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.
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Please download these additional files/programs. Do not run them until instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
CleanUp.exe - Install.
rdrivRem.zip
Ewido Security Suite
- Install Ewido Security Suite
- When installing, under "Additional Options" uncheck..
- Install background guard
- Install scan via context menu
- Double-click the icon on Desktop to launch Ewido
- On the left hand side of the main screen click update.
- Then click on Start Update.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.
'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING
This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.
If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Next, reboot your computer in SafeMode :
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
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Click Start->Run - type SERVICES.MSC & then click on the OK button
- Locate the service - sdktemp
- Double-click on it to open the Properties dialog.
- Under the General tab, note down the name of "Service name". We shall need it later.
- Stop the service by using the Stop button.
- Change the Startup type to Disabled & then click on the OK button
- Then start HiJackThis & go to Config>Misc.Tools...> Delete an NT service...
- In the popup box that appears, type in "Service name" & then click on the OK button
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CLOSE ALL OTHER PROGRAMS & ALL OPENED WINDOWS
Run a scan with HiJackThis & select/tick the following & click "Fix checked" :
O23 - Service: sdktemp - Unknown owner - C:\WINNT\debughlp.exe
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Double-click rdrivRem.zip & run rdrivRem.bat - follow the instructions on the screen.
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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
- Tick - Show hidden files and folder
- Untick - Hide file extensions for known types
- Untick - Hide protected operating system files
Locate and delete the following files:
- C:\WINNT\debughlp.exe
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Run Cleanup! using the following configuration:
1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:
- Delete Newsgroup cache
[*]Delete Newsgroup Subscriptions
[*]Scan local drives for temporary files
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Run Ewido with it's updated definitions
...it's important that all windows must be closed) - Click Scanner
- Click Complete System Scan to begin scanning.
- Click OK when prompted to clean files
- "Perform action on all infections"
- .Choose clean and click OK.
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.
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REBOOT TO NORMAL MODE
Perform an online scan with Internet Explorer with Panda ActiveScan
- Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
- Click Scan Now
- Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
- If it finds any malware, it will offer you a report.
- Click on see report. Then click Save report
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).
- Double-click the tmas-web-scan.exe icon
- It will say "Loading TrendMicro definitions".
- Click "Start Scan"
- Make sure all items found have a check next to them, then click "Clean Threats Now".
- Click Exit.
In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.
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In your next post, please include fresh logs from:
- HiJackThis log
[*] Online Scan
[*] Ewido
[*] AntiSpyware.log
