Tech Support banner

Status
Not open for further replies.
1 - 12 of 12 Posts

·
Registered
Joined
·
7 Posts
Discussion Starter #1
My computer freezes, or it seems like it just shuts down, but the screen and everything is there, but you can't use it. I have to reboot, it doesn't relese, no matter what I do. This happens during gameplay or websurfing. No warning and very random. The computer isn't getting to hot, so that isn't it. I don't get it, what is it? Please help!
 

·
Registered
Joined
·
25,111 Posts
Hi,

You could help us a lot if you tell us what motherboard you have, what video card, what CPU, what make and watts of your power supply, and the memory chips (how many, what model and what size). Also, if you can, tell us more about your temps at-rest and under-stress. List your voltages also when you post.

That should help us to help you.
 

·
Registered
Joined
·
7 Posts
Discussion Starter #3 (Edited)
Sorry for not giving this info in the first place. Had to go download Everest. Hope this tells you what you need. I'm going to check my power source too. I wan to add that when this happens the LED light isn't on and nothing happens if I load a CD. The screen has just frozen and I can't even ctrl del, but has to press the reboot button on the chassi.
 

Attachments

·
Registered
Joined
·
1,154 Posts
you can try another spare power supply if you have one. if you dont, i recommend going to your local computer store and purchase a good brand power supply like antec or enermax.

try the spare power supply on your computer and see if the problem goes away. also you can try checkin out the eventlog and see if the computer gives you any error messages.

to go to the eventlog, right click on my computer -> click on manage -> and then click on eventviewer. then on the applications on the right side, double click applications and then look for any "X" marks which indicates an error.

post it here and ill see what i can do to help you out.
 

·
Registered
Joined
·
7 Posts
Discussion Starter #5
About the power supply, I don't know what I have. Nothing is written anywhere, but I know that when i bought this computer they upgraded the ps so it could handle the cpu.
About the eventlog. I'd gladly post it here, exept its in swedish, so i doubt if its going to help any.
 

·
Registered
Joined
·
7 Posts
Discussion Starter #6
I looked in the eventlog, but there is nothing for last night when this freezing thing happened. All I can see i sin the system log that the I restarted the computer. I don't know what to do now.
 

·
Registered
Joined
·
7 Posts
Discussion Starter #7
Eh, I have a question. If the tension in our home power drops, could it cause the problem I'm having? Sorry if this is bad english in any way, but I don't know any other way to say it.
 

·
Registered
Joined
·
21 Posts
dogpuppy said:
Eh, I have a question. If the tension in our home power drops, could it cause the problem I'm having? Sorry if this is bad english in any way, but I don't know any other way to say it.
By tension do u mean volatage?
 

·
TSF Team Emeritus, Microsoft Support
Joined
·
15,478 Posts
Your probably experiencing a Brownout.
A common power problem is a temporary reduction in the amount of electricity to your home. In these cases, the power is not totally cut off but can sag to levels that can harm your computers components, especially when the power returns to its normal level.
These power reductions are referred to as brownouts because they tend to make regular lights go very dim but not out.

A blackout is when the power is totally cut off.

Which one are you are experiencing?
 

·
Registered
Joined
·
7 Posts
Discussion Starter #11
It would be the brownout then, but we haven't noticed our lights go dim. We did today find a faulty electrical connection in our basement and I thought that might be it. But now that should be fixed and I still have the same problem with the computer.
Another possible cause I'm testing is if there is something wrong with mozilla and/or zonealarm. Maybe it's them acting up, I'll have to try playing with out them on (I never had a problem with this before, by the way. This problem started about two weeks ago.)

I also experience this problem when the computer goes to the screensaver or rest (i don't know the word for it) when left idle for awhile. But not everytime. It's very random. I don't get a thing.
 

·
TSF Team Emeritus, Microsoft Support
Joined
·
15,478 Posts
Your computer components may already be effected by the brownouts you were having.
Your going to have to take out the power supply and try a new one.

Also Run a [url="http://oca.microsoft.com/en/windiag.asp#top?]Windows Memory Diagnostic Test [/url]


The Windows Memory Diagnostic tests the Random Access Memory (RAM) on your computer for errors. The diagnostic includes a comprehensive set of memory tests. If you are experiencing problems while running Windows, you can use the diagnostic to determine whether the problems are caused by failing hardware, such as RAM or the memory system of your motherboard. Windows Memory Diagnostic is designed to be easy and fast. On most configurations, you can download the diagnostic, read the documentation, run the test and complete the first test pass in less than 30 minutes.
 
1 - 12 of 12 Posts
Status
Not open for further replies.
Top