This may be confusing as it began with a pc that would not boot.

Hi,

As the title describes I originally posted this as a problem concerning my laptops inability to reboot. I will give you the background by cutting and pasting from the original posting. All the reports were run yesterday. The laptop has been shut down since I ran the reports so as not to risk further infection:
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03-12-2011, 01:16 PM #17
mike062759
Registered User


Join Date: Mar 2011
Location: San Diego, CA USA
Posts: 37
OS: vista SP2


Re: Not sure what to do -My Computer Did Not Shut Down Properly

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Well using F11 I was able to get to Restore to Factory Defaults. I am running that right now .. seems to be working. I will come back when it is complete. I would like to vet the machine for viruses before I begin reloading data. I will be back.

Thanks,
Mike


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03-12-2011, 10:41 PM #18
mike062759
Registered User


Join Date: Mar 2011
Location: San Diego, CA USA
Posts: 37
OS: vista SP2


Re: Not sure what to do - Your Computer Did Not Shut Down Properly" Loop

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Ok! I am back. Don't know if I hurt or helped by my actions mentioned above but the machine is running. Here is the pertinent machine information:

=================================================================
Manufacturer: H.P.
Model: HP Pavillion dv2700 Notebook PC
Rating: 2.6 Windows Experience Rating (is that a decent rating?)
Processor: AMD Turion 64 x2 T2 60
RAM: 3007 MB (why would this not simply state 3GB?)
System Type: 32 bit
=================================================================
I ran the prescribed scans. DDS ran and produced both DDS and Attached reports. Initiated GMER and the scan ran for a few mins and the system shut down. Ditto on a second attempt. See following report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4e
BCP1: 00000007
BCP2: 00064CBB
BCP3: 00000001
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini031211-01.dmp
C:\Users\Michael J Murray\AppData\Local\Temp\WER-65473-0.sysdata.xml
C:\Users\Michael J Murray\AppData\Local\Temp\WER1DEB.tmp.version.txt

Read our privacy statement:
Microsoft Online Crash Analysis
=================================================================

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Michael J Murray at 22:01:22.73 on Sat 03/12/2011
Internet Explorer: 7.0.6000.16512
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.3006.1855 [GMT -8:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\WINDOWS\System32\rundll32.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Brother\Brmfcmon\BrMfimon.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Michael J Murray\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_02\bin\jusched.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini"
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-03-13 00:00:08 -------- d-----w- c:\users\michae~1\appdata\local\Scansoft
2011-03-12 23:26:04 171520 ----a-w- c:\windows\system32\wintrust.dll
2011-03-12 23:25:36 97792 ----a-w- c:\windows\system32\cabview.dll
2011-03-12 23:17:00 2421760 ----a-w- c:\windows\system32\wucltux.dll
2011-03-12 23:16:17 87552 ----a-w- c:\windows\system32\wudriver.dll
2011-03-12 23:15:29 33792 ----a-w- c:\windows\system32\wuapp.exe
2011-03-12 23:15:29 171608 ----a-w- c:\windows\system32\wuwebv.dll
2011-03-12 23:15:19 73728 ------w- c:\windows\system32\BRCrypt.dll
2011-03-12 23:15:12 102400 ------w- c:\windows\system32\BrMfNt.dll
2011-03-12 23:15:11 63488 ------w- c:\windows\system32\BrNetSti.dll
2011-03-12 23:15:11 57856 ------w- c:\windows\system32\BrWiaNCp.dll
2011-03-12 23:15:11 42496 ------w- c:\windows\system32\Brnsplg.dll
2011-03-12 23:15:11 126976 ------w- c:\windows\system32\BrfxD05a.dll
2011-03-12 23:15:11 106496 ------w- c:\windows\system32\BrMuSNMP.dll
2011-03-12 23:14:29 73728 ------w- c:\windows\system32\BrDctF2.dll
2011-03-12 23:14:29 5120 ------w- c:\windows\system32\BrDctF2L.dll
2011-03-12 23:14:29 3072 ------w- c:\windows\system32\BrDctF2S.dll
2011-03-12 23:14:29 176128 ------w- c:\windows\system32\BroSNMP.dll
2011-03-12 23:14:27 1522176 ----a-w- c:\windows\system32\BrWia08a.dll
2011-03-12 23:14:19 167936 ------w- c:\windows\system32\NSSearch.dll
2011-03-12 23:14:14 -------- d-----w- c:\program files\Brother
2011-03-12 21:57:59 -------- d-----w- c:\program files\Nuance
2011-03-12 21:56:40 -------- d-----w- c:\program files\common files\ScanSoft Shared
2011-03-12 21:56:35 -------- d-----w- c:\program files\ScanSoft
2011-03-12 21:55:49 -------- d-----w- c:\progra~2\Brother
2011-03-12 21:46:55 -------- d-----w- c:\users\michae~1\appdata\local\Hewlett-Packard
2011-03-12 21:45:54 -------- d-----w- c:\users\michae~1\appdata\local\QuickPlay
2011-03-12 21:45:45 -------- d-----w- c:\users\michae~1\appdata\roaming\Symantec
2011-03-12 21:22:24 -------- d-----w- c:\users\michae~1\appdata\local\VirtualStore
2011-03-12 21:19:19 -------- d-----w- c:\program files\Yahoo!
2011-03-12 21:18:08 -------- d-----w- c:\progra~2\Electronic Arts
2011-03-12 21:17:34 -------- d-----w- c:\users\michae~1\appdata\local\Downloaded Installations
2011-03-12 21:10:17 -------- d-----w- c:\program files\Broadcom
2011-03-12 21:00:08 -------- d-sh--we C:\Documents and Settings
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==================== Find3M ====================
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============= FINISH: 22:01:55.74 ===============


Let me know if you need fresh reports. I will repost to include the zipped "Attached" file. Thank you.