When the Internet stops working do these steps.
Hold the
Windows key and press
R, then type
devmgmt.msc
Please respond to
all the following steps.
- Under Network adapters, please tell me all the devices listed.
- Are there any devices under Network adapters that have a red x displayed?
- Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
It would be best if you could post a screen shot of Device Manager with the
Network adapters and
Other devices sections expanded.
To post a screen shot of the active window, hold the
Alt key and press the
PrtScn key. Open the Windows PAINT application and
Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the
Manage Attachments button to upload it here.
Let's see this as well in the failed condition.
Try these simple tests.
Hold the
Windows key and press
R, then type
CMD (
COMMAND for W98/WME) to open a command prompt:
In the command prompt window that opens, type type the following commands one at a time, followed by the
Enter key:
NOTE: For the items below in
red surrounded with
< >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do
NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also
NOT used in the actual commands.
Do NOT include the <> either, they're just to identify the values for substitution.
IPCONFIG /ALL
PING <computer_IP_address>
PING <default_gateway_address>
PING <dns_servers>
PING 74.125.45.100
PING yahoo.com
Right click in the command window and choose
Select All, then hit
Enter to copy the contents to the clipboard.
Paste the results in a message here.
<computer_IP_address> - The
IP Address of your computer, obtained from the IPCONFIG command above.
(For Vista/Win7, the IPv4 Address)
<default_gateway_address> - The IP address of the
Default Gateway, obtained from the IPCONFIG command above.
<dns_servers> - The IP address of the first (or only) address for
DNS Servers, obtained from the IPCONFIG command above.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
