have you downloaded anything at all recently, particularly just before the problem occurred? Will the computer allow you to download anything now, if so try C Cleaner. Can you start in safe mode, if so do the same problems occur. Also do you have a copy of Hijack This? If you are able to run a HJT scan paste it in to the relevant forum on this site just to be sure you have no malware problems, in fact check that forum first because they prefer you to do HJT and other scans and post the results all together.
Taskbar/Start Menu Freezes
1. Taskbar/Start menu freezes. Navigating through the start menu options eventually crashes/freezes it.
2. When taskbar frozen the Desktop icons are still active and I can open those. I can also open MyDocuments folder
3. Although I can open MyDocuments folder and navigate in there, once I try to open MyComputer folder it freezes.
4. Can't shutdown computer because Start menu frozen; Ctrl-Alt-Del doesn't work - only puts the task icon in the tray but can't open it. Alt-F4 doesn't close it either. have to hold the on/off switch to shut down.
I've tried:
1. sfc /scannow (no results)
2. changed hard drive (no change)
3. antivirus, spybot, adaware all good.
I'm going to update the PSU unless someone has a better idea.
Here's computer specs:
http://support.dell.com/support/edocs/systems/dim4500S/specs.htm#1101572
Thanks for your help!!
2. When taskbar frozen the Desktop icons are still active and I can open those. I can also open MyDocuments folder
3. Although I can open MyDocuments folder and navigate in there, once I try to open MyComputer folder it freezes.
4. Can't shutdown computer because Start menu frozen; Ctrl-Alt-Del doesn't work - only puts the task icon in the tray but can't open it. Alt-F4 doesn't close it either. have to hold the on/off switch to shut down.
I've tried:
1. sfc /scannow (no results)
2. changed hard drive (no change)
3. antivirus, spybot, adaware all good.
I'm going to update the PSU unless someone has a better idea.
Here's computer specs:
http://support.dell.com/support/edocs/systems/dim4500S/specs.htm#1101572
Thanks for your help!!
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