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Discussion Starter #1
When I press Ctrl + Alt +Del.. nothing happens.. so here is the Hijackthis log..

Logfile of HijackThis v1.99.1
Scan saved at 10:49:59, on 14/05/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe
D:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\Program Files\Maxthon\Maxthon.exe
D:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\DAP\DAP.EXE
D:\Program Files\WinAce\WinAce.exe
C:\DOCUME~1\Figz\LOCALS~1\Temp\~AceTemp\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: RXResultTracker Class - {59879FA4-4790-461c-A1CC-4EC4DE4CA483} - C:\Program Files\RXToolBar\sfcont.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [DownloadAccelerator] "C:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [csr] csrrs.exe
O4 - HKLM\..\RunServices: [csr] csrrs.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: svchost.exe
O4 - Global Startup: ZoneAlarm.lnk = D:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: ChatSpace Full Java Client 4.0.0.320 - http://69.31.7.116/Java/cfs40320.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://creative.com/su/ocx/15015/CTSUEng.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1138466054035
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1138466044285
O16 - DPF: {A243F6C2-34D2-4549-BCCD-A7BEF759B236} (Seekford Solutions, Inc.'s ssiPictureUploader Control) - http://img.funtigo.com/images/uploader/ssiPictureUploader.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://creative.com/su/ocx/15021/CTPID.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\Program Files\RXToolBar\sfcont.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

thanks :cool:
 

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TSF Security Manager, Emeritus
Joined
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42,837 Posts
Hello pinkcar,

Please copy this page to Notepad since you will not have any browsers open while you are carrying out these instructions.

Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

***********************************************************

Before we begin, please move HiJackThis to it's own folder, like c:\HJT. When we're done 'cleaning' off your system, we're going to 'flush' the temporary folders which, with HiJackThis in it's current location, we'll lose both the program and the backups it creates. These backups are important in case we need to restore any 'fixed' entry(s) later.

***********************************************************

Download Ewido Security Suite
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.

Download and install CleanUp! but do not run it yet. (Not Recommended for XP64).

---------------------------

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.


Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading:
* select Show hidden files and folders.
* Uncheck Hide protected operating system files (recommended) option.
*Also, make sure there is no checkmark beside Hide file extensions for known file types.
* Click OK.
---------------------------

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

RXToolBar

---------------------------

Run a scan in HijackThis. 'Check' each of the following if they still exist (make sure not to miss any):

O2 - BHO: RXResultTracker Class - {59879FA4-4790-461c-A1CC-4EC4DE4CA483} - C:\Program Files\RXToolBar\sfcont.dll (file missing)
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [csr] csrrs.exe
O4 - HKLM\..\RunServices: [csr] csrrs.exe
O4 - Global Startup: svchost.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\Program Files\RXToolBar\sfcont.dll


Click 'Fix Checked' and close HijackThis.

---------------------------

Delete the following Files and Folders if they still exist.

C:\Program Files\RXToolBar
C:\WINDOWS\System32\P2P Networking
csrrs.exe
<---Do a search via Start>Search>All files and folders. Be careful! do not delete the legit csrss.exe You may want to copy/paste the file to make sure it is the exact spelling.

---------------------------
*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and uncheck the box for "Scan drives for file matching" if it's checked.
Click OK
Press the CleanUp! button to start the program. Do NOT reboot/logoff when prompted.

------------------------------------------------

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click Complete System Scan to begin scanning.
  • Click OK when prompted to clean files
With the first file it prompts to clean, select the option:
  • "Perform action on all infections"
  • Choose clean and click OK.
Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour. Ewido is compatible with most AV and anti-spyware products, and the free version will continue to be useful as a second anti-malware scanner.

------------------------------------------------

I see that you have MSCONFIG enabled. This may prevent us from seeing everything on your system. Please go to Start>Run type msconfig press Enter and enable all startups by selecting Normal Startup - Load all Device Drivers and Services.

---------------------------

Reboot into Normal Mode.

---------------------------

Perform an online scan using Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner
  1. Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
  2. Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer
  • If it finds any malware, it will offer you a report.
    [*] Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.
  • Click on see report. Then click Save report

***********************************************************

IMPORTANT!:
Before we can proceed any further, please visit the Microsoft's Windows Update Page and install ALL Critical Updates for your system (except service pack 2 (SP2). SP2 should only be installed on a fully disinfected system.) At the minimum install at least SP1a for both XP and IE6. Without these updates your system is wide open to re-infection and we are both wasting our efforts to clean your system. After we have completed your clean-up, we will have you return to the Windows Update page and install SP2. We will also then advise you on how to better protect yourself online.

Please apply those updates BEFORE posting your next log. It is this forum's policy to stop the disinfection process until these basic updates are done. If during the updating process you get a message that your product key is invalid ....then you may not have a legitimate copy of Windows XP. Unfortunately it’s also this forums policy that we only address users with a legal copy of Windows XP.... therefore if you can not update Windows XP to SP1 we must stop the cleansing process here.

**Note** If you're having trouble locating the service pack SP1a here is a direct link to download it from.

***********************************************************

In your next reply, I'll need the following:

Ewido results
Panda results
New HijackThis log
 
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