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Discussion Starter · #1 ·
I paid for an item with System Tools which I thought was a genuine spyware remover, it was not and it put a virus on my computer.
My credit card company Tesco sent me a text to say they thought it wasn't genuine, at the time I thought it was so I said keep it on my account.
After finding out that the system tools is malicious I wrote to Tescos to ask them to credit the £50 paid from my account. I am not at all happy as they are now asking for a document from a dealer, appraiser or another individual or organisation qualified in the area of the item in question which clearly identifies the system downloaded has caused the computer to contract a virus, the document must be on letter headed paper with the name, address and phone number of the organisation.
Can you please advise what I should do about this.
 

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TSF - Enthusiast
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Be aware that these rogue programs are also trying to get your credit card number for other uses. Since you gave it to them, even if Tescos won't let you dispute the charge. Have them disable the card you have and send you a new one.
 

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Team Manager - Networking , Moderator - Micros
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I see two possible solutions. Take it to a qualified technician or shop and have them diagnose the issue and send a letter to Tesco or just forget about the lost cash and try to get your system cleaned.
FTW. I do this any time someone's paid for scareware so they can file a dispute with their credit card company.
 
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