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Discussion Starter #1
I logged onto my pc today and my desktop seems to have lost some folders that were on it.
My e-mail has also reset to what it was when i first got it.
My favourites on explorer has also dissapeared.
Being a relative novice i'm completly confused.
I have norton anti virus and have run a full scan, which came up ok.
Any advice would be appreciated.
The folders are still in the hard drive,it was just the short cuts that dissapeared.
 

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Discussion Starter #3
It seems that whenever i turn the computer on any folders on the desk top,favourites in int explorer have all reset to default.
I haven't even bothered about outlook.
 

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TSF Team Emeritus, Microsoft Support
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I dont suggest uninstalling Norton unless your having issues with it.
Using Spybot, Housecall or Ewido will not cause any conflicts with your antivirus program.
 

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Discussion Starter #8
o ooh
I RAN AN ONLINE SCAN AND FOUND NO PROBLEMS.
I DID HOWEVER FIND THAT THERE WAS AN ISSUE WITH MY USER PROFILE AND HAVE SET UP A NEW USER.
THE ONLY PROBLEM I HAVE NOW IS THAT I UNINSTALLED NORTON AND I AM NOW TRYING TO REINSTALL,I KEEP GETTING A MESSAGE THAT I NEED TO CANCEL LIVE/AUTO UPDATES BEFORE I CAN INSTALL.
I HAVE SEARCHED FOR LIVE UPDATES AND CANCELLED THE ONES I FOUND, BUT AM STILL GETTING THE SAME MESSAGE.
IS THERE ANOTHER WAY OF FINDING WHERE THE LIVE UPDATES ARE ,OTHER THAN BY USING SEARCH?
THANKS FOR YOUR HELP.
 

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TSF Team Emeritus, Microsoft Support
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This is the reason why I never suggest uninstalling Norton unless you are having an issue with the program itself.
Norton gets very imbedded in the system. there are removal tools for some versions. What version of Norton are you using?
 

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TSF Team Emeritus, Microsoft Support
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Heres some info if your using any of these versions, please read the Instructions
before using the tools.

SYMANTEC REMOVAL TOOL, SymNRT.exe

* Norton AntiVirus 2004/2005
* Norton AntiVirus Professional 2004
* Norton AntiVirus 3, 5 and 10 User Pack 2004/2005
* Norton SystemWorks 2004/2004 Professional Edition
* Norton SystemWorks 2005/2005 Premier edition
* Norton Password Manager 2004
* Norton Internet Security 2004/2005
* Norton Internet Security 5 and 10 User Pack 2004/2005
* Norton Personal Firewall 2004/2005
* Norton AntiSpam 2004/2005
* Ghost 2003 or Ghost Version 9.0




Removing Norton AntiVirus 2003 or earlier by using the
Rnav2003.exe
 

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Discussion Starter #12
Almost There

I Followed The Link, The Only Problem I Still Have Is That When I Put The Cd In And Begin Installation I Get A Message ' The Msi Must Be Launched Through Set Up '
Then The Installation Stops?
 

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Discussion Starter #14
thanks for your help.
i am trying to download live update, but after 15 minutes it's still on 10%
i will keep trying.
 

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Discussion Starter #15
Geekgirl

I am starting the process from scratch.
When removing previous installed norton, i am told to click on link symNRT.exe
but got no response.
I'm sure this must be my stumbling block.
 

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TSF Team Emeritus, Microsoft Support
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Another way to completely remove Norton is to edit the registry.

I strongly recommend you backup your registry before editing :sayyes:


Click Start>Run and type in regedit
Click Edit > Find
type in norton and delete in the right side all keys found. After it has finished go back and click Edit>Find again and type in symantec and repeat the process.

Unfortunately this is the only way I can successfully remove all traces of Norton.

Click on my sig for instructions on how to backup your registry
 
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