Symantec antivirus cant be restarted on windows 7

858 Views 1 Reply 2 Participants Last post by TheBruce1, Mar 31, 2011

jjdonohue

Discussion Starter · Mar 31, 2011

Hi
I have an HP windows 7 computer with symantec antivirus on it. Today my wife had clicked accidentaly on one of those "your computer is infected things" - i did not witness it in person so i dont know more than that. Anyway, symantec was promptly disabled from what she tells me and now i cant restart it and i cant even restart it in safe mode. So one question, how do i get that back and 2. how do i remove or find whatever it is that has invaded our computer? sorry for the vagueness of my question, but its all i know at this point.

thanks

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TheBruce1

· #2 · Mar 31, 2011

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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