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Discussion Starter #1
Norton AntiVirus 2005 with latest updates says my system is clean - AVG (free) indicates multiple occurences of the above Trojan.

I followed the guidance from Waltside (thanks) on preparing the log below. I installed and ran Ad-Aware SE Personal as advised.

The one problem I had (or appeared to have) was in running the Trend Micro Housecall online virus scan - after 15 minutes IE timed out due inactivity with no files scaned - do I simply need more patience with this scan?

Can you help me interpret the results?

Thanks


====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 8/4/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 22:36:50, on 25/08/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


End of KRC HijackThis Analyzer Log.
====================================================================
 

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TSF Security Team, Emeritus
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Hi and Welcome to TSF


Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.

Also make sure you are using the the latest version (1.99.1) of HijackThis and it's installed in it's own folder on the root drive. (C:\HJT)

Please run an online scan at http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Once it has finished save the activescan log. Then post that log in your next post.

Download Silent runners.Vbs http://www.silentrunners.org/
1. Make sure you have any script blocking software disabled
2. Run the program. It will take a few minutes to complete.
3. Once complete it will produce a log named “StartupPrograms” with Your user and date in the filename. Open that txt file and posts it contents in your next post.


IMPORTANT!:


Before we can proceed any further, please visit the Microsoft's Windows Update Page and install ALL Critical Updates for your system (except service pack 2) (SP2). SP2 should only be installed on a fully disinfected system. At the minimum install at least SP1a for both XP and IE6. Without these updates your system is wide open to re-infection and we are both wasting our efforts to clean your system. After we have completed your clean-up, we will have you return to the Windows Update page and install SP2. We will also then advise you on how to better protect yourself online.

Please apply those updates BEFORE posting your next log. It is this forum's policy to stop the disinfection process until these basic updates are done. If during the updating process you get a message that your product key is invalid ....then you may not have a legitimate copy of Windows XP. Unfortunately it’s also this forums policy that we only address users with a legal copy of Windows XP.... therefore if you can not update Windows XP to SP1 we must stop the cleansing process here.


Thank you for your cooperation.
 

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Discussion Starter #3
MicroBell - thanks for your advice.

I have run the latest updates for;

Ad-Aware® SE Personal Edition - no critical issues
Spybot Search & Destroy - nothing found
CWShredder - nothing found

I have updated with Windows XP SP1 only

(latest versions of) Hijackthis, activescan and StartupPrograms logs attached

It appears I have at least 4 dialers and 2 Adware issues according to the activescan log - can you help me further?

Thanks
 

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Download KillBox http://www.greyknight17.com/spy/KillBox.exe.

Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy and paste each of the following into KillBox (hitting the X button for each file - Choose YES when informs you the file will be deleted on Reboot. Choose NO when it asks if you want to reboot):

C:\WINDOWS\DOWNLOADED PROGRAM FILES\eied.inf
C:\WINDOWS\switchagreement.txt
C:\WINDOWS\Downloaded Program Files\eied.inf
C:\WINDOWS\Downloaded Program Files\start.INF
C:\WINDOWS\Downloaded Program Files\start85.inf
C:\WINDOWS\switchagreement.txt
 

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Discussion Starter #5
POADB - thanks

I have downloaded KillBox and run as advised on the files you identified.

After restarting I repeated the checks as advised by MicroBell i.e;

I have again run the latest updates for;

Ad-Aware® SE Personal Edition - no critical issues
Spybot Search & Destroy - nothing found
CWShredder - nothing found

(latest versions of) Hijackthis and StartupPrograms logs attached (no active scan log since the online scan @ pandasoftware found nothing this time and did not consequently generate a log file).

Perhaps a clean system this time?

Thanks again
 

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TSF Security Manager, Emeritus
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Hello joanie,

Your logs are clean. If there aren't any more problems, you should be all set.

Reset hidden/system files and folders

Windows XP
===============
Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Deselect the Show hidden files and folders option.
* Select the Hide file extensions for known types option.
* Select the Hide protected operating system files option.
Click Yes to confirm.
Click OK.

Create a new System Restore point

Click Start >> Run - type SYSDM.CPL & press Enter
* Select the System Restore Tab
* Tick on the checkbox - "Turn off System Restore on all drives"
Click Apply
* Then untick the same checkbox & click OK

In light of your recent issue, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles:
HOW DID I GET INFECTED IN THE FIRST PLACE? http://forums.net-integration.net/index.php?showtopic=3051
THE ANTI-SPYWARE TUTORIAL http://www.greyknight17.com/spyware.htm#prevent
MAKING INTERNET EXPLORER SAFER http://www.bleepingcomputer.com/forums/Making_Internet_Explorer_Safer-tut102.html

Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

More information and downloads are available at the following links:

Spyware Blaster to help prevent spyware from installing in the first place.
Spyware Guard to catch and block spyware before it can execute.
IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

**NOTE**
Please go to Microsoft and download all the critical updates to help prevent possible re-infection. Please update to XP SP2 and I.E. SP2

Firefox www.mozilla.org/products/firefox - Use this alternate browser. While Internet Explorer is not a bad browser, almost every exploit crafted is targeted to take advantage of an IE weakness.

Sun's Java http://java.com/en/index.jsp - It's much more secure than Microsoft's Java Virtual Machine.
 
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