For years, I have had very little trouble accessing my Synology DS1513+ (running DSM 6.2.4-25556 Update 2) by wifi from Windows Explorer on my Windows 10 computer, but now (since yesterday?) I can't. This issue is not affecting my other Windows 10 computer, my iphone, my old MacBook Air running El Capitan - version 10.11.6, or my MacBook Air running Big Sur - version 11.6.
On the affected computer, DiskStation is listed in the Windows Explorer left pane tree, but when I click on it, after several seconds, I get the message, "Windows cannot access \\DiskStation." Clicking Diagnose produces the message:
The only things I know to have changed recently are:
Edition Windows 10 Home
Version 21H1
Installed on ‎12-‎Aug-‎20
OS build 19043.1348
Experience Windows Feature Experience Pack 120.2212.3920.0
To address the issue, I have:
When I connect directly to the router by Ethernet, I have no issue using Windows Explorer to access the NAS.
Any assistance you can provide is greatly appreciated! Love the new look of the website!
On the affected computer, DiskStation is listed in the Windows Explorer left pane tree, but when I click on it, after several seconds, I get the message, "Windows cannot access \\DiskStation." Clicking Diagnose produces the message:
It is available but is not responding to connection attempts. A firewall or network security policy on the remote computer might be blocking the connection on port "file and print sharing resource."
The only things I know to have changed recently are:
- Avast suddenly became AvastOne (without my intervention) and activated its own firewall (about 4 days ago)
- I recently installed SurfShark, using it 3 times without noticing any issues, but the 4th time, while watching Youtube from a different geographical region, I got a computer blue screen. On reboot all seemed fine, but I'm not sure I accessed the NAS until the next day (yesterday) -- that's when I 1st noticed the Windows Explorer issue.
Edition Windows 10 Home
Version 21H1
Installed on ‎12-‎Aug-‎20
OS build 19043.1348
Experience Windows Feature Experience Pack 120.2212.3920.0
To address the issue, I have:
- turned off the AvastOne firewall and reactivated the Windows Defender one (issue still present)
- Uninstalled Surfshark (issue still present)
- Turned off both firewalls temporarily (issue still present)
- Enabled NetBios over TCP/IP (issue still present so reverted to "use netbios from the DHCP server")
When I connect directly to the router by Ethernet, I have no issue using Windows Explorer to access the NAS.
Any assistance you can provide is greatly appreciated! Love the new look of the website!
