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Discussion Starter #1 (Edited)
Hello. Im new here and would like to start of with a problem my girlfriend is having with her computer... I dont know if this the right section so if its not could a mod move it please!

She was online the other day browsing websites and when her computer shut itself off now when ever she turns it back on it starts up to the prompt screen where you can choose to start in safe mode, normal mode etc.. When she chooses any option its carrys on loading for about 1sec then switches itself back off.. it does this everytime.

OS : XP

What do you think is causing this to happen? Corrupted Hard Drive?

Thanks for any help/information
PSP
 

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UK
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Hi - welcome to TSF

Try tapping the f8 key from start-up and selecting: "Last Good Configuration".

Failing that, run a repair install from the windows CD:-
http://support.microsoft.com/kb/315341/en-us

Once you get windows running again, do a scan here:-
http://housecall.trendmicro.com/

Check out Adaware-SE, Spybot, MS-Anti-Spyware, AVG, and make sure a good firewall is in place. You will find free downloads to all these by Googling.

Let us know how things go.

Peter
 

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hi PSP,

another thing you can do is to repair the master boot record and see if that will solve your problem. if you have a copy of windows xp cd, put it on your GF's computer and boot up to the cd. you will need to go into the bios of her computer first and change the first boot order to cdrom. save settings and then exit the bios.

then the computer should boot to the cd and on the main console, choose repair instead of install. then the computer will ask you for an admin password but simply hit enter if you dont have one. then on C: type in "fixmbr" without the "". it should only take a sec for the process to complete and then restart the computer and boot into windows like normally.

see if this helps fix the problem.
 

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Discussion Starter #4
Thanks for the info. Just 1 question, can i use any XP disc to do this as she cant find her cd's that came with her computer. Also wont any method off repairing XP require you to activate XP again and she doesn't have her activation key :(
 

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Superhuman Computer
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As long as you have at least the same version or greater on the CD it should work, for example you have XP with SP1 installed on the computer, either an SP1 or SP2 CD will work, but an XP CD without SP1 or 2 will not work. If you need to get a CD with the correct service pack on, go to the nLite website and use the tool to slipstream the required service packs onto a new XP CD.

Also, they shouldn't require activation - your system has already been activated once and will only need re-activating after a full re-install (or major hardware change).
 
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