[theprophet]

Hi, my computer tends to shut down whenever it feels like it and i get a blue screen, there is info on the screen but it reboots automatically so i do not get to see it, the error report shows its a driver problem that has caused it to stop but i cannot work out how to fix this

are there any progrms out there that scan drivers to see which is the problem??? please help as this is causing me so much stress

john

 

[speedster123]

First step is to check the device manager for any yellow conflict alerts.
control panel>system>hardware>device manager
click "view" then click "show hidden devices"
Post back what you find

 

[theprophet]

thanks for the reply... under hidden devides the 'input and output operations' has a yellow alert

outside of that there is a yellow alert on 'Universal serial bus (USB) controller'

:4-dontkno

 

[speedster123]

Do you have your motherboard disk and your xp disk?

 

[speedster123]

Right click on the conflict, and choose "update driver" as a first step, before you choose "uninstall".

 

[theprophet]

Hi, have been away... i updated the usb thing, however the i/o operations does not have the option to update, just 'disable', 'uninstall', 'scan for hardware changes' or 'properties'

scanned for hardware changes but nothing happened...

john

 

[dai]

uninstall and then scan for hardware changes
turn off the auto reboot so the computer freezes on the bsod and then post the message in full
control panel/system/advanced/startup and recovery settings
and untick the auto reboot box

 

[theprophet]

Tech Info:

*** STOP: 0x0000008e (0x0000005,0xf5e4e609,0xb972ea20,0x00000000)

*** system:lzx32.sys - Address f5e4e609 base at f5e4c000, date stamp 45abe5f0

hope that makes some sense to you! :4-dontkno

 

[dai]

lzx32.sys can be a backdoor trojan
follow the five steps here
http://www.techsupportforum.com/showthread.php?t=15968

 

[theprophet]

having trouble completing step 2 as it keeps crashing, will try again tomorrow, thanks for all you're help

john

 

[theprophet]

thank you

H, i have followed the steps and it seems my problems are over, my pc has not crashed since, thank you so much, you're help has been amazing, i shall be making a donation

john

ray:

 

[dai]

did you finish with posting the log for the experts to check everything is ok

 

[theprophet]

no i didnt and i now know why, problem is back again, do i need to go through the steps again to get the results?

 

[dai]

no just post the log in the log help forum in security