Tech Support Forum banner
Status
Not open for further replies.
1 - 3 of 3 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
hi, name's joe...i have this problem while i was reformatting my computer...this line poped out.
STOP: c0000221 Unknown Hard Error
\SystemRoot\System32\ntdll.dll

...can you please help me 'bout this problem? thanks...:normal:
 

·
TSF Team Emeritus , Microsoft Visiting Expert
Joined
·
3,258 Posts
Hi chaos13


Here's the MS Knowledge Base article for your error --- http://support.microsoft.com/?kbid=314474&sd=RMVP

I would imagine that you weren't reformatting the entire PC, as Windows XP wouldn't be installed yet to provide you with the error (unless you were booted into a pre-installation environment).

The MSKB article is pretty straightforward -- file corruption, incorrect drivers, hardware failure or misconfiguration, or networking issues can cause this. That's a fair range, so if you made a recent change just before receiving the error, start your troubleshooting there. If the errors continue, even after a reinstallation of Windows, you'll need to run hardware and network diagnostics.

Best of luck
. . . Gary
 
1 - 3 of 3 Posts
Status
Not open for further replies.
Top