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Hello, I have windows xp media center edition and it is infected with spy-agent.bw!mem which McAfee will not remove. Sophos Anti-rootkit analyzer has identified it in userinit32.exe any help would be much appreciated. Attached is the dds report as advised and the 2 zipped reports.


DDS (Ver_09-05-14.01) - NTFSx86
Run by Dawn Fox at 14:34:55.60 on 25/05/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.959.474 [GMT 1:00]

FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\Logi_MwX.Exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\HPWebcam.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Dawn Fox\Desktop\dds.pif
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.imdb.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Internet Explorer Provided By Sky Broadband
uDefault_Page_URL = hxxp://www.sky.com
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=64&bd=pavilion&pf=laptop
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://uk.search.yahoo.com/search?fr=mcafee&p=%s
mWinlogon: Userinit=userinit.exe,c:\windows\system32\userinit32.exe,
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: MS extension: {c3221010-0ad7-4c09-b17b-edcffda4b7f9} - fow64.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [kdx] c:\program files\kontiki\KHost.exe -all
uRun: [brastia] c:\windows\system32\brastia.exe
uRun: [RegistryMechanic] c:\program files\registry mechanic\RegMech.exe /H
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [4oD] "c:\program files\kontiki\KHost.exe" -all
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppavi~1.lnk - c:\program files\hewlett-packard\hp pavilion webcam\HPWebcam.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
uPolicies-system: EnableProfileQuota = 1 (0x1)
uPolicies-system: DisableRegistryTools = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/SCRABBLE/Images/stg_drm.ocx
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/SCRABBLE/Images/armhelper.ocx
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-5-3 130936]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-2-19 214024]
R1 RapportKELL;RapportKELL;c:\program files\trusteer\rapport\bin\RapportKELL.sys [2009-5-24 57320]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2009-5-24 238952]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-6 99328]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2009-5-24 648424]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\39.tmp --> c:\windows\system32\39.tmp [?]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-2-19 79880]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-2-19 35272]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-2-19 34216]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-2-19 40552]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-5-3 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-5-3 1095560]

=============== Created Last 30 ================

2009-05-24 21:57 <DIR> --d----- c:\program files\Sophos
2009-05-24 20:21 <DIR> --d----- c:\docume~1\dawnfo~1\applic~1\Trusteer
2009-05-24 20:21 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Trusteer
2009-05-24 20:21 <DIR> --d----- c:\program files\Trusteer
2009-05-14 12:35 118 a------- c:\windows\system32\MRT.INI
2009-05-09 17:40 <DIR> --d----- c:\program files\iPod
2009-05-09 17:39 <DIR> --d----- c:\program files\iTunes
2009-05-09 17:39 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-05-09 17:24 <DIR> --d----- c:\program files\Bonjour
2009-05-05 17:10 <DIR> --dsh--- c:\documents and settings\dawn fox\IECompatCache
2009-05-04 08:58 <DIR> --dsh--- c:\documents and settings\dawn fox\PrivacIE
2009-05-04 08:42 <DIR> --dsh--- c:\documents and settings\dawn fox\IETldCache
2009-05-04 08:39 <DIR> --d----- c:\windows\ie8updates
2009-05-04 08:39 105,984 -------- c:\windows\system32\dllcache\iecompat.dll
2009-05-04 08:37 <DIR> -cd-h--- c:\windows\ie8
2009-05-03 23:13 <DIR> --d----- C:\330e449787b2634b5d573423
2009-05-03 23:13 <DIR> --d----- C:\49eeda72e69079b6687f
2009-05-03 17:58 2 ----h--- c:\windows\t55ft2692f44.dat
2009-05-03 17:54 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-05-03 17:54 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-05-03 17:54 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-05-03 17:54 <DIR> --d----- c:\program files\common files\PC Tools
2009-05-03 17:54 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-05-03 17:54 <DIR> --d----- c:\program files\Spyware Doctor
2009-05-03 17:54 <DIR> --d----- c:\docume~1\dawnfo~1\applic~1\PC Tools
2009-05-03 17:54 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools

==================== Find3M ====================

2009-04-23 13:00 61,224 ac------ c:\documents and settings\dawn fox\GoToAssistDownloadHelper.exe
2009-04-21 19:46 59,904 a------- c:\windows\system32\inform.dat
2009-04-20 22:32 25,600 a------- c:\windows\system32\winarps32.exe
2009-03-21 15:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-08 14:09 638,816 a------- c:\windows\system32\dllcache\iexplore.exe
2009-03-08 14:09 391,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-03-08 04:41 5,937,152 a------- c:\windows\system32\dllcache\mshtml.dll
2009-03-08 04:39 11,063,808 a------- c:\windows\system32\dllcache\ieframe.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\dllcache\wininet.dll
2009-03-08 04:34 1,206,784 a------- c:\windows\system32\dllcache\urlmon.dll
2009-03-08 04:34 236,544 a------- c:\windows\system32\dllcache\webcheck.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\dllcache\licmgr10.dll
2009-03-08 04:34 105,984 a------- c:\windows\system32\dllcache\url.dll
2009-03-08 04:34 193,536 a------- c:\windows\system32\dllcache\msrating.dll
2009-03-08 04:34 109,568 a------- c:\windows\system32\dllcache\occache.dll
2009-03-08 04:33 759,296 a------- c:\windows\system32\dllcache\VGX.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 18,944 -------- c:\windows\system32\dllcache\corpol.dll
2009-03-08 04:33 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-03-08 04:33 726,528 a------- c:\windows\system32\dllcache\jscript.dll
2009-03-08 04:33 229,376 a------- c:\windows\system32\dllcache\ieaksie.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\dllcache\vbscript.dll
2009-03-08 04:33 125,952 a------- c:\windows\system32\dllcache\ieakeng.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\dllcache\admparse.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-03-08 04:32 163,840 a------- c:\windows\system32\dllcache\ieakui.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\dllcache\iesetup.dll
2009-03-08 04:32 55,808 a------- c:\windows\system32\dllcache\iernonce.dll
2009-03-08 04:32 128,512 a------- c:\windows\system32\dllcache\advpack.dll
2009-03-08 04:32 94,720 a------- c:\windows\system32\dllcache\inseng.dll
2009-03-08 04:32 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-03-08 04:32 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-03-08 04:32 611,840 a------- c:\windows\system32\dllcache\mstime.dll
2009-03-08 04:24 68,608 a------- c:\windows\system32\dllcache\hmmapi.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\dllcache\msls31.dll
2009-03-08 04:11 445,952 a------- c:\windows\system32\dllcache\ieapfltr.dll
2009-03-06 15:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 15:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2008-10-07 10:29 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100720081008\index.dat
2008-06-24 23:31 16,384 ac-sh--- c:\windows\temp\history\history.ie5\index.dat
2008-06-24 23:31 32,768 ac-sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 14:36:57.96 ===============
 

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Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

------------------------------------------------------

Please keep this machine offline unless downloading tools or posting logs until we get an antivirus installed and running.

------------------------------------------------------

Download ComboFix from any of the links below. You must rename it to Combo-Fix before saving it. Save it to your Desktop.

If you are using Firefox, go to Tools > Options > Main and select 'Always ask me where to save files' and click OK.

Link 1
Link 2
Link 3





* IMPORTANT !!! Save Combo-Fix.exe to your Desktop

------------------------------------------------------

  • Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.
  • Get help here
  • Double-click on Combo-Fix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.





Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes to continue scanning for malware.

Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

------------------------------------------------------
 

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29,790 Posts
Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help

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