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42,836 Posts
Hello DaneBrooke,
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Download Malwarebytes' Anti-Malware to your desktop.
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Please run a new scan with dds.scr and post a fresh dds.txt along with an update on system behavior.
See if this helps - go to this site and follow the instructions for downloading and running Symantec Removal Tool.Then I went to remove unused programs and remove of Norton Anti Virus failed. On retry it self-detedted that first try failed and sent an error report to Symantec, followed by blue screen of death citing afd.sys as culrit.
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Download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to the following:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Save it to your desktop.
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Please run a new scan with dds.scr and post a fresh dds.txt along with an update on system behavior.