[Jen24]

I have a laptop that uses Windows 2000 Professional. My internet explorer is not working properly. It says "Cannot Find Server" and at the bottom is says "WINNT\system32\shdoclc.dll/dnserror.htm" and every once in a while when I type in an address to go to it automatically goes to this address "http://www.microsoft.com/windows/ie/ie5/download/ieupdate.html" before saying it cannot find server. I am not that great with computers and getting really frustrated because I just bought it.

Any help would be GREATLY appreciated!!!


Thanks Much!!!
P.S. I am sorry if this is the wrong forum to put it in. I just wasn't sure.

 

[scottydont2841]

can you still navigate to other websites?

 

[whodat]

welcome to tsf
few things first
try
Run the System File Checker --- put in your windows disk

Go to the Run box on the Start Menu and type in:

sfc /scannow

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.


Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd.
__________________then
...run cleanup, uncheck clean temporary files..{you might have files in there you need, otherwise check it ]
then run
adaware-se--housecall and or ewido from the links below
perhaps download these from a working machine
when your confident you have a clean machine, update windows and internet exporer from microsoft.com

post back

 

[Jen24]

It will not let me navigate anywhere. When it first happened I could go to my homepage but now it won't even let me do that. I also don't have the CD that came with it, I never got it when I bought it.

 

[whodat]

can you try and get to safe mode? or "last known good config, tap on f8 as its booting before windows.

 

[Jen24]

Yes I can get to safe mode.

 

[whodat]

ok then
will you first check your device manager for any yellow conflict symbols
control panel-system-hardware-device manager

 

[Jen24]

If the yellow conflict symbol is a yellow circle with an exclamation mark in the middle then yes there is one. It is next to something that says "Built-in Infrared Device".

 

[whodat]

alright
do you have your motherboard disk?

 

[Jen24]

I'm sorry but I have no idea what that is.

 

[whodat]

do you have a wireless internet connection?

 

[Jen24]

I am able to have a wireless internet connection but that is not what I am currently using.

 

[whodat]

i would remove it from your device manager
right click on the conflict, and either disable or remove it.
with your computer came a disk that should have any drivers tha are needed to make your motherboard function.
if your not using the wireless, it probably is causing grief.
you need to also make sure your system is clean...spyware and viruses.
post back

 

[Jen24]

Nothing came with it. Should I still disable the wireless thing?

 

[whodat]

i would

 

[Jen24]

I tried that and it didn't work.

 

[whodat]

try the system file checker shown above

 

[Jen24]

I don't have the disk for the Windows program can I still run the system file checker?

 

[Ashler]

Your message states a dns error. Open a Dos prompt (go to start, click on Run, type CMD and hit enter). Type ping yahoo.com
Do you have any loss? Now try ping 216.109.112.135
If you can ping by IP address, but not by URL, then it is definitely a dns problem.
Type ipconfig /all
and post back what it says.

 

[whodat]

the system file checker requires a disk.